Refused Repair/Exchange. Advice please.

Esqui

We take details on refunds for two reasons:
1) Fraud prevention - if someone's stealing and then returning goods for a refund, we can find out more easily and take action before it causes problems to everyone else. There's also the reason of making sure card details match up with the person.

2) For the manufacturer - a lot of manufacturers will refuse us credit back for faulty goods if there's no customer details. For some reason, they hate it when we send back our own faulty stuff.

Unfortunately, there's no conspiracy to defraud you. Sorry to spoil the illusion.

StretchedElf

mikey72 wrote: »

It's probably to stop anyone in the shop buying faulty goods off ebay, then claiming the refund themselves.

crossed with neilmcl there.

Hmm, wouldn't insisting on a receipt as proof of purchase put a stop to that. I thought proof of purchase was all a person needed to exercise their rights as per SOGA.

StretchedElf

Esqui wrote: »

We take details on refunds for two reasons:
1) Fraud prevention - if someone's stealing and then returning goods for a refund, we can find out more easily and take action before it causes problems to everyone else. There's also the reason of making sure card details match up with the person.

I don't see how taking a person's details solves this. First, if a person has stolen the item they would not have a valid receipt (and just how common is it for people to steal something and return it rather than selling it on?). Second, there doesn't seem to be much in the way of preventing customers giving false details.

2) For the manufacturer - a lot of manufacturers will refuse us credit back for faulty goods if there's no customer details. For some reason, they hate it when we send back our own faulty stuff.

They may hate it, but is it legal to refuse? This is the crucial question which hasn't been answered yet. I do have some sympathy with the reasons given, but trying to enforce my participation in a process that makes your life easier by refusing something that is my right as a consumer cannot be right.

Unfortunately, there's no conspiracy to defraud you. Sorry to spoil the illusion.

Where did I say there was a conspiracy? Identity theft is real, it isn't made up. Without knowing the ins and outs of how, where and why my information will be stored along with who will have access to it it's perfectly reasonable to not wish it stored.

Auntie-Dolly

At TK Maxx they ask if it is OK to take some details. Not a problem if you refuse.
Shops don't ask for details when you buy stuff, why do they want them when you bring it back? It would be interesting to find out what they do with them.

Jakg

It's done (as said many times) to prevent fraud. Officially you dont need to provide it but I know many systems (i.e. the ones we use at work...) will not proceed without it...

Nothing stopping you giving the queens address, tho...

barvid

Anihilator wrote: »

Tbh you are just being an obnoxious awquard idiot.

Well, that was spelled awquardly.

real1314

StretchedElf wrote: »

I don't like the idea of my name and address being stored on a piece of paper somewhere under security conditions of which I know nothing

Telephone book?
Electoral roll?
School records?
Probably a few dozen other places?

They will probably keep the details in a more secure way than they would copies of credit card receipts. They need them for an audit trail on refunds.

gordikin

real1314 wrote: »

Telephone book?
Electoral roll?
School records?
Probably a few dozen other places?

They will probably keep the details in a more secure way than they would copies of credit card receipts. They need them for an audit trail on refunds.

Every piece of addressed mail that passes through Royal Mail system and into their home?:D

StretchedElf

So are we any closer to knowing whether they can legally refuse a repair/exchange?

Nukumai

Anihilator wrote: »

Tbh you are just being an obnoxious awquard idiot.

Oh yes...the start of the oh, so predictable, gratuitous insults. Which, unfortunately, seem to contaminate many threads lately.

Yawn...