paid for phone, then ebay tell me he's no longer a reg user and not to pay? HELP!

angelfire

Hi, i have won and paid (via paypal) for a phone on ebay. Had good communication form the seller and was expecting the phone today or tomorrow. Then today I've had an email from ebay saying the seller is no longer registered, do not pay and do not try and contact him? So I've filed a dispute on paypal (is this the right thing to do?), which has been escalated to a claim - now what?

Will I get back my money? Item no: 9150213703

Worried sick now!

frivolous_fay

The item has been removed by ebay so that doesn't help. How about the seller ID?

You've done the right thing by filing a claim.

Cat72

If I was you I would contact paypal directily and then you can get it straight from the horses mouth.
PayPal Customer Service Agents are available to help you at the following times:
details here from paypal web site -
Monday to Friday: 6:00 a.m. BST until 10:00 p.m. BST
Saturday: 8:00 a.m. BST until 10:00 p.m. BST
Sunday: 9:00 a.m. BST until 10:00 p.m. BST

Call us on: 08707 307 191

We can only discuss an account with the account holder. Please have the following information available when you call:

• Your telephone number
• Your email address
• The last four digits of your credit card or bank account registered with PayPal

Good luck

angelfire

frivolous_fay wrote:

The item has been removed by ebay so that doesn't help. How about the seller ID?

You've done the right thing by filing a claim.

baran_114 is the seller. I just don't understand it, he's got decent feedback -fair enough not a lot of it but it's recent and for smilar priced stuff. He's also communicated well. I'm still half expecting the phone to turn up..

Cat72

There is a possability that your phone might turn up and the seller has been suspended for a minor thing and will return. Here is a link to a similar thing were the buyer was suspended.
Since he has good feedback I would suggest doing two things first- one send a message through the page on which you purcased the item -where it says contact seller. As the seller will recieve this. Second track the email address that you paid through paypal on your paypal reciept, you know where in paypal it tells you who you have sent the payment too. I would then email the seller directily through this email address and see if they reply.
With good feedback its in the sellers best intereasts to have the account reactivated.

frivolous_fay

I'm unimpressed by the seller's feedback.

Since October '05 he only has feedback for 5 sales. All of those have subsequently listings been removed by ebay, like yours. One of those 5 buyers has also been kicked off by ebay.

Smells like fish.

angelfire

frivolous_fay wrote:

I'm unimpressed by the seller's feedback.

Since October '05 he only has feedback for 5 sales. All of those have subsequently listings been removed by ebay, like yours. One of those 5 buyers has also been kicked off by ebay.

Smells like fish.

the listings were all still there when I bid on the item though - there were also similar items just been sold with positive feedback......

Hindsight is a handy thing.

frivolous_fay

Were they all phones?

I'm thinking hijack... or shiller.

I see he's bought an ipod with his profits.


I know things may have looked different when you bid - I'm not criticising you for not seeing a problem - but based on what is showing up now, I would NOT count on the seller to help you.

Was there any unusual activity when you paid, such as insisting you paid to an email address, rather than through checkout?

angelfire

hi, no I paid by pressing the pay now button - no specific email address....

angelfire

Cat72 wrote:

If I was you I would contact paypal directily and then you can get it straight from the horses mouth.
PayPal Customer Service Agents are available to help you at the following times:
details here from paypal web site -
Monday to Friday: 6:00 a.m. BST until 10:00 p.m. BST
Saturday: 8:00 a.m. BST until 10:00 p.m. BST
Sunday: 9:00 a.m. BST until 10:00 p.m. BST

Call us on: 08707 307 191

We can only discuss an account with the account holder. Please have the following information available when you call:

• Your telephone number
• Your email address
• The last four digits of your credit card or bank account registered with PayPal

Good luck

I've tried this number but all that happens is I move from one menu to another. Does anyone know another more direct number for paypal?

tin

I have had the same thing happen, and the seller turned out to be genuine and still sent the item. He said ebay had cocked up by closing his account. I suppose it can happen genuinley when ebay are a law unto themselves!