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Carphone warehouse refusing to honour advertised deal.
poor-but-happy
Posts: 133 Forumite
in Mobiles
Hi, can any one advise please. I was on the CPW website this morning and there is a large advert for PAYG mobile Broadband for £18.49 (inc £10 topup reduced from £34.99)
Suits my needs so I tried to buy it but it links through to a deal for £29.99. I rang them up and they said that the deal had finished and the correct price is £29.99, and they would not honour the advertised deal. They put me through to Customer Services where some robotlike person just kept referring to the small print of the T&C s that errors do occur.
Are they correct can they just disclaim anything on the website and use adverts to 'bait the hook 'so to speak? I ve taken a screenshot of the web page and was thinking of speaking to Consumer Direct.
Suits my needs so I tried to buy it but it links through to a deal for £29.99. I rang them up and they said that the deal had finished and the correct price is £29.99, and they would not honour the advertised deal. They put me through to Customer Services where some robotlike person just kept referring to the small print of the T&C s that errors do occur.
Are they correct can they just disclaim anything on the website and use adverts to 'bait the hook 'so to speak? I ve taken a screenshot of the web page and was thinking of speaking to Consumer Direct.
0
Comments
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comes under "errors and omissions" I'm afraid as they say , they don't have to honour itEx forum ambassador
Long term forum member0 -
CPW are good at doing this. It could be an error but check back in a few days. If it is still there complain to TS and see if they can get yet another fine !!0
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Eeep
Would you be better going direct? as CPW said £29.99 - but also indicated £19.99 as the modem cost but nothing to really indicate which you have to pay on an ongoing basis.
T-Mob site has a similar deal at £19.99 (but is that a one off fee just for the modem stick?)
The pay monthly deals seem to start at around £10 for 18m contract....
Mobile Broadband Daily- 30 days of FREE internet browsing
- £2 a day, £7 a week or £15 a month
- Unlimited browsing
- Top up easily in My T-Mobile
Hope it helps0
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