Tesco Delivery Driver

frannyann

Having read the thread of Tesco's complaints, I thought it only fair to praise the guys when they do well!

I live in a small town in the north of Sussex, now if you have had you head under the duvet you may have not noticed but we've had a bit of snow, well I say a bit... about 6-8inches by yesterday and a further 6-8 inches due over this weekend! As I say I am in a teeny town and we have had no gritters/ ploughs, nothing! Road are roughly 1.5 inches of solid ice covered in snow. I have tried digging my car out, only to find I can't clear enough to get car out..

Sooooo it was with little hope that I signed up for Tecso's home delivery. I ordered £60 worth of shopping and the soonest 'slot' free which was last night 6-8pm. I'd worked out I had enough cat/child food to make it thorough to this morning, as was fully expecting to get a call saying 'cancelled' but thats okay I reasoned that the main road would clear before my side road, so I could just walk to the little shop for essentials and the Tesco delivery would arrive when weather improves.

I get a phone at 5.25pm, man identifies himself as being from tesco's and I wait for the 'Sorry delivery is cancelled' But no, he is my driver and he is only 4 minutes away and could he come earlier! 'Yes of course' says a shocked me.
Driver arrives and he explains he is trying to get around everyone as quickly as possible as the weather is due to get worse and he wants to ensure people are not left without food!
Tescos give this driver a pay rise, he does so much for your image!

Storck

Write to the store and let them know how wonderful he was. A lot of people are quick to complain but do not do the same if something is good.

amazamum

Like the previous person said,phone the store + let them know,I work for Tesco on both Dot Com + other service departments + it's lovely when customers appreciate what you do for them + not critisise.

merlin68

I too was expecting my delivery not to turn up but he did, and said he was giving up after mine, as the roads were too bad. Also everything i ordered was in stock.

LegalBlonde

When the snow first started I got a tesco delivery and the delivery guy was so so nice, long story really but he had to park across the street because I did not know the gate code for cars!!! And he came all way upstairs to my first floor flat which I believe is their discretion as plenty have not done so in the past!! I thanked him lots and he said it was his job.

I had to ring the number on top of the order because a substitution was wrong, and I started by telling them my praise and they said they would put a note on the driver's file on their system, so I would do it that way and let them know!!

Cool_Username

Yeah fire off a quick email to Tesco Customer Services praising the driver - if the guy has gone above and beyond it would be a nice thing for you to do. Yes, I suppose he is just doing his job but these days even that is rare - a lot of people just switch off in snowy weather.

hoyles10

We had a Tesco delivery on Friday and was expecting it to be cancelled, but fair play to them they got it all here minus 2 tins of soup, but I really don't think that deserves a rant

Cool_Username

hoyles10 wrote: »

We had a Tesco delivery on Friday and was expecting it to be cancelled, but fair play to them they got it all here minus 2 tins of soup, but I really don't think that deserves a rant

"Get back down the shop and get me my two tins of soup!!"

hoyles10

Cool_Username wrote: »

"Get back down the shop and get me my two tins of soup!!"

I did think about starting a thread to see what sort of compensation I was entitled to

Cool_Username

hoyles10 wrote: »

I did think about starting a thread to see what sort of compensation I was entitled to

Worst part is some people would genuinely want compensation for something like that.

Storck

But you might die due to those two tins of soup not been delivered. :rotfl: