laptop not connecting with wireless router

davb

rev229 wrote: »

Nothing, when I did this earlier when I was connected the IP address was 192.168

If you get nothing, then it sounds like you are not connected. I would try disconnecting from the current wireless AP and then deleting all your stored connections. Then try searching for networks and reconnecting - make sure the passphrase is ExAcT, as close gets you nothing.
Also, as Busenbust asked, are you using the Belkin client or Windows to connect with?

Lil306

I don't know what model Belkin you have but I'm assuming it's one of the new fangled N+ ones like the one I have. This is what I'd do to fix it, bit long winded but should get you up and running. There are different ways of fixing, like checking your IP etc, but I'll assume everything is fubar and needs doing again. I'd put up pictures but I'm too lazy atm


Step 1:
Open you your wireless networks, go to settings option bottom left. There will be a window with some network names in (could be the Wireless Networks) tab, I'm doing it from memory here. Click remove to everything in here then click OK

Step 2
Open Internet Browser, in the address bar type http://192.168.2.1 and press enter. If you get the login prompt, enter your password or click Submit if you haven't set one.

EDIT - If you don't get the router screen. Click start - run - type cmd - press enter and type ipconfig then press enter. The address "Default Gateway" is the address you need to type into Internet Browser

Step 3:
Under the Wireless section, Click on channel / SSID. Where it says SSID >>>, this will be the name that you would normally connect to. If it's the default it will be something like BELKIN XXXXXX, this can be confusing. So I'd name it to something unique to make it easy to identify. Click apply changes and this will then apply it's new name.

Step 4:
Click security option below Channel / SSID. Make sure the security has been setup within the WPA/WPA2 modes. If it's WEP change it, e.g (WPA-PSK no server) then WPA/WPA2 for encryption. For the Pre-Shared Key, type in a password that you'd like to use. If you want it to be visible, untick the box which says Obscure PSK. Click apply / save changes.

Step 5:
Connect a network cable to your laptop and the router so it has a permanent network connection. Now switch on your wireless switch on the laptop (or off / on) and let it scan for wireless networks. When it finds your network double click on it, enter the key when prompted and wait for it to say connected.

You should then be able to go through the internet after unplugging the NW cable.

There's a lot more I can think of like setting up the Belkin Cable router (I think it's PPPoE for Cable...not 100% sure) and checking the security

I've always been iffy with Norton products, it's most likely a Norton Firewall Service running in the background. You could try permanently removing it with RevoUninstaller

Anyways, try that out and let us know if it helps.

FireFox

Vista also comes with a very useful network diagnostics tool .
Just right click the network icon and select 'Diagnose and repair'.

Lil306

FireFox wrote: »

Vista also comes with a very useful network diagnostics tool .
Just right click the network icon and select 'Diagnose and repair'.

I think I'm one of the only people who doesn't like it but then again I like to troubleshoot, I don't like anything which involves Microsoft intervention.

rev229

Lil306 wrote: »

I don't know what model Belkin you have but I'm assuming it's one of the new fangled N+ ones like the one I have. This is what I'd do to fix it, bit long winded but should get you up and running. There are different ways of fixing, like checking your IP etc, but I'll assume everything is fubar and needs doing again. I'd put up pictures but I'm too lazy atm


Step 1:
Open you your wireless networks, go to settings option bottom left. There will be a window with some network names in (could be the Wireless Networks) tab, I'm doing it from memory here. Click remove to everything in here then click OK

Step 2
Open Internet Browser, in the address bar type http://192.168.2.1 and press enter. If you get the login prompt, enter your password or click Submit if you haven't set one.

EDIT - If you don't get the router screen. Click start - run - type cmd - press enter and type ipconfig then press enter. The address "Default Gateway" is the address you need to type into Internet Browser

Step 3:
Under the Wireless section, Click on channel / SSID. Where it says SSID >>>, this will be the name that you would normally connect to. If it's the default it will be something like BELKIN XXXXXX, this can be confusing. So I'd name it to something unique to make it easy to identify. Click apply changes and this will then apply it's new name.

Step 4:
Click security option below Channel / SSID. Make sure the security has been setup within the WPA/WPA2 modes. If it's WEP change it, e.g (WPA-PSK no server) then WPA/WPA2 for encryption. For the Pre-Shared Key, type in a password that you'd like to use. If you want it to be visible, untick the box which says Obscure PSK. Click apply / save changes.

Step 5:
Connect a network cable to your laptop and the router so it has a permanent network connection. Now switch on your wireless switch on the laptop (or off / on) and let it scan for wireless networks. When it finds your network double click on it, enter the key when prompted and wait for it to say connected.

You should then be able to go through the internet after unplugging the NW cable.

There's a lot more I can think of like setting up the Belkin Cable router (I think it's PPPoE for Cable...not 100% sure) and checking the security

I've always been iffy with Norton products, it's most likely a Norton Firewall Service running in the background. You could try permanently removing it with RevoUninstaller

Anyways, try that out and let us know if it helps.

This may be a very stupid question but do I do the aboce on the this PC which is working fine or on the laptop. I have neither wired or wireless connection on the laptop. When wired the icon says I am connected but I keep getting toy havenot been connected message every time I try a website. The microsoft diagnistic thing says there is no problem. I have even tried to log on to the internet with just the cable modem but nothing. Thoght about getting PC world tech guys to come and set it all up. Getting really fed up. I was at least ab;e to get a wired connection before I uninstalled norton.
Using this PC I have done the above, settings are

security mode 64 bit WEP
options disable, 128 bit WEP, WPA/WPA2 personal (PSK)
If I change to WAP/WAP2 I then get the following
Authencation WPA-PSK+WPA2-PSK
WPA-PSK
WPA2-PSK

Encryption technique TKIP-AES
TKIP
AES

No idea what any of the above means. The router is belkin N wireless model n. F5D8233-4v3 if that helps.

Lil306

All of the above needs to be done on the Laptop which doesn't work.

Your router is the exact same model as mine (except it's the cable version), all features are the same.

It may be worth checking with RevoUninstaller if all of Norton is removed. Sounds to me like it's still lingering there.

Your security setup is fine, don't use wep though, it's rubbish.

Connect a cable to your laptop from your router (network cable) then open up a command prompt (start - run - cmd) type ipconfig /all and press enter

Against the connection which is "local area connection" it should say something like 192.168.2.2 if there are numbers against the last 2 digits then you should have betwork connection

If you can see a "default gateway" which you should 192.168.2.1 then it's possible to setup a connection on your laptop

If you are willing, you can run this program and I can connect up to your laptop for you. Just plug a network cable into the laptop and run this....

http://www.teamviewer.com/download/TeamViewerQS.exe

Once I have the ID / PW I can remote on for you. If you do go down that route PM the details to me to stop others getting onto the PC

debitcardmayhem

Just a thought - One thing to look at is look at Microsoft Update History - I had a problem with a Realtek Wireless driver which I resolved by issuing a driver rollback

davb

You can also download Norton's own removal tool from their site here It is worth doing, as Norton can leave a lot of debris behind.

rev229

Up until the norton expired I had good wireless connection. It would go during busy times but on the whole fine for my needs. Now that I (DH) has removed norton I have no access either wired or wireless. I share the laptop with DD she has special needs so spent yesterday deleting all her bits she has downloaded. She hasn't use the laptop for a while so definately can't blame her for the fault.
If I can't get a wired conncetion on the laptop what do I do as I can't download anything to solve the issue!

davb

Download the Norton removal tool on another PC and transfer it by USB flash drive.