laptop not connecting with wireless router

rev229

I have a HP laptop. It has been fine connecting wirelessly previously. However it now won't connect even if I am next to the router. It has a wireless card but I have tried with a dongle also. The laptop says my wireless conection has a excellent signal but it just wont connect. We have tried restarting everything but nothing. None of the setting have changed (well we haven't changed them). The only thing is that our virus software has expired and we have not renewed it yet. I wonder if this could be the problem. I am female and know nothing about computers, DH knows a bit more and can manage some instrutions!! We have had norton security we bought for a year. Seems expensive to renew online 70.00. But we do need some security. The router is a belkin and its a cable modem (virgin). The router is fairly new and I we have been able to get a wireless connection previously. Grateful for any helf or advise. Thanks

busenbust

The router is a belkin

Are you using the Belkin client wireless software or allowing Windows to manage your wireless network? The Belkin software can be problematic IME.

Have a look at this thread also (with screen-shots).

HTH.

ckerrd

In terms of security I would ditch Norton

There are many free alternatives, Avast, Avira, AVG, Microsoft Security Essentials - they all have their advocates and detractors.
Personally I use avast and have had no problems.

I assume the wireless capability of the inbuilt card is switched on (sorry if that is obvious)

What operating system are you using Windows XP, Vista, 7 etc etc?

rev229

ckerrd wrote: »

In terms of security I would ditch Norton

There are many free alternatives, Avast, Avira, AVG, Microsoft Security Essentials - they all have their advocates and detractors.
Personally I use avast and have had no problems.

I assume the wireless capability of the inbuilt card is switched on (sorry if that is obvious)

What operating system are you using Windows XP, Vista, 7 etc etc?

Yes wireless is switch to on on the laptop, it is running vista. Won't connect with the belkin dongal either.

devon_scouse

Hi
I had something similar. I ended up taking power lead out of modem and router. Then putting back in router first then modem and switching back on again. Give it a minute or so to re sync

rev229

I have tried all the above and still nothing. How do I change the channel? It keeps telling me that my network is available and has excellent signal but nothing. Its driving me crazy at the moment.

FireFox

As CS says you need to do this on a PC connected to the router with an ethernet cable.

Since you haven't told us the specific model of your router try this -
Belkin Support - Changing the router's wireless channel
It's their generic help guide but your's will be something similar (just ignore the SSID bit i.e. points 7 & 8).
Remember to click 'Apply changes' at the end.
Try to connect wirelessly again.


If you still have no joy let us know.

davb

If you have Norton and it has expired, then the firewall could be doing something odd. It's no good to you expired, so personally I would download either Avast or Microsoft Security Essentials, then uninstall Norton (you may need their removal tool to do it properly), and install the new one. If you are on Vista/7, then the inbuilt firewall should be fine if you have a router as well.

rev229

i have uninstalled norton, changed the channel and now have no internet access at all on the laptop. I have connected to the router amd the modem, internect connection icon says I should be connected but nothing. Getting really frustrated!

davb

If it says it's connected, then the problem may be elsewhere. Try opening a command prompt and typing:
ipconfig /all
Does the IP address start with 0.0 169.254 or 192.168

If it's 192.168 type:
ping https://www.bbc.co.uk and see if you get a reply
if you don't, then type ping 212.58.253.67 - do you get a reply now.

rev229

davb wrote: »

If it says it's connected, then the problem may be elsewhere. Try opening a command prompt and typing:
ipconfig /all
Does the IP address start with 0.0 169.254 or 192.168

If it's 192.168 type:
ping www.bbc.co.uk and see if you get a reply
if you don't, then type ping 212.58.253.67 - do you get a reply now.

Nothing, when I did this earlier when I was connected the IP address was 192.168