floor damaged by (indesit) washing machine technician

Norant

Cool username.


The advice to buff the floor from most of the posters here would be the advice if the OP was to get nowhere after numerous attempts to get them to rectify the matter.

Obviously no person with half a sense would repair a floor then make a complaint for them to come and remedy the matter.

So just to be plain here....To the OP

please do not attempt to buff your floor unitl you have exausted all of the avenues open to you,then only if you do not get them to admit liabilty.

It seemed plain enough to me.

Cool_Username

Norant wrote: »

Cool username.


The advice to buff the floor from most of the posters here would be the advice if the OP was to get nowhere after numerous attempts to get them to rectify the matter.

Obviously no person with half a sense would repair a floor then make a complaint for them to come and remedy the matter.

So just to be plain here....To the OP

please do not attempt to buff your floor unitl you have exausted all of the avenues open to you,then only if you do not get them to admit liabilty.

It seemed plain enough to me.

No, buffing was suggested then, if there is no joy from the company try covering the marks with a mat, just to clear that up for you

whitegoods_engineer

I pull washing machines in and out every day.

I do take reasonable steps to avoid damage such as using plastic boards, but inevitably, in the many hundreds of jobs I do every year, it would be miraculous if flooring never got damaged once in a while, that's life!

Whitegoods companies expect flooring claims, and do investigate when claims are submitted.

However, there are many spurious claims, for example where slight marking has occurred and they want a complete floor laying!

People have to realise that doing a tub-change on a washing machine is a significant job, and involves considerable physical effort.

Some wooden flooring is so unsuitable for kitchens that it scratches easily even with normal use (dogs claws for example)

If there has been some scratching to flooring after having had a tub replaced, I would suggest that some marking could be reasonably expected. It does not necessarily mean that the engineer has been negligent, it may just have occurred during the process of carrying out the repair!

So there are a few marks on the floor which the OP didn't notice originally. I would just put it down to bad luck. It is not really a huge problem, just a few marks on a kitchen floor!

garyd

whitegoods_engineer wrote: »

If there has been some scratching to flooring after having had a tub replaced, I would suggest that some marking could be reasonably expected. It does not necessarily mean that the engineer has been negligent...
So there are a few marks on the floor which the OP didn't notice originally. I would just put it down to bad luck. It is not really a huge problem, just a few marks on a kitchen floor!

whitegoods_engineer, I'm sure you are trying to help(?) but... what rot!
If this is your attitude to customers property then I can't imagine you get many jobs via referral.
Put yourself in the OP's position then consider your words again.
Same thoughts?

mikey72

whitegoods_engineer wrote: »

I pull washing machines in and out every day.

I do take reasonable steps to avoid damage such as using plastic boards, but inevitably, in the many hundreds of jobs I do every year, it would be miraculous if flooring never got damaged once in a while, that's life!

Whitegoods companies expect flooring claims, and do investigate when claims are submitted.

However, there are many spurious claims, for example where slight marking has occurred and they want a complete floor laying!

People have to realise that doing a tub-change on a washing machine is a significant job, and involves considerable physical effort.

Some wooden flooring is so unsuitable for kitchens that it scratches easily even with normal use (dogs claws for example)

If there has been some scratching to flooring after having had a tub replaced, I would suggest that some marking could be reasonably expected. It does not necessarily mean that the engineer has been negligent, it may just have occurred during the process of carrying out the repair!

So there are a few marks on the floor which the OP didn't notice originally. I would just put it down to bad luck. It is not really a huge problem, just a few marks on a kitchen floor!

Speak for yourself.
I don't care if the customers dog has chewed a hole through the floor, it doesn't mean I can drag a washing machine over it. It's bad enough having the machine fail, without the repairman saying he that has to scuff up your kitchen as well, because the machine has failed.
If you mark expect to mark floors, don't work on them.
Cover them.

whitegoods_engineer

mikey72 wrote: »

Speak for yourself.
I don't care if the customers dog has chewed a hole through the floor, it doesn't mean I can drag a washing machine over it. It's bad enough having the machine fail, without the repairman saying he that has to scuff up your kitchen as well, because the machine has failed.
If you mark expect to mark floors, don't work on them.
Cover them.

Er, how else do you expect the repairman to get the machine out then? By levitation perhaps

garyd

whitegoods_engineer wrote: »

Er, how else do you expect the repairman to get the machine out then? By levitation perhaps

You either get a signed written disclaimer from the houseowner for you to proceed or you don't do the job.

Anything else is irresponsible!

mikey72

whitegoods_engineer wrote: »

Er, how else do you expect the repairman to get the machine out then? By levitation perhaps

Exactly what I do.
Pick it up, or tip it back, get the carpet under it, or even the hardboard.
What I don't do is skid it out on the metal legs.

Cool_Username

mikey72 wrote: »

Exactly what I do.
Pick it up, or tip it back, get the carpet under it, or even the hardboard.
What I don't do is skid it out on the metal legs.

That's exactly how I got my fridge freezer, washing machine and dishwasher into my kitchen a few months ago without damaging the cushionfloor.

I'm a mere householder and not a white goods engineer but I didn't find that levitation was required, just a bit of common sense...

garyd

Cool_Username wrote: »

That's exactly how I got my fridge freezer, washing machine and dishwasher into my kitchen a few months ago without damaging the cushionfloor.

I'm a mere householder and not a white goods engineer but I didn't find that levitation was required, just a bit of common sense...

Absolutely!
My last post relates purely to where there is a possibility of any kind of damage to units or floor due to the appliance being housed in a fitted kitchen or the flooring has been put down with the appliance in already situ!