Virgin Wireless Installation Problems

Party_Animal

Can anyone please help. I got a new notebook bought and I'm trying to install wireless, but having problems. I'm already on Virgin broadband. I've got the virgin router ( Netgear WGR614) and I've installed a wireless adaptor to the pc ( TPLINK WN321G) The pc is in the bedroom over the lounge where the router is. When I try and install using Virgin it tells me to move the pc nearer the router, yet the adaptor is telling me that its receiving a strong signal from Virgin. If I try to add another pc, the notebook which has wirefree the Virgin programme crashes every time. If I try and install using windows it asks me for a code which I don't have then tells me to plug a flash drive into the modem and both pcs. There is no usb port on the modem. Thanks I have tried to sort this but no joy. My pc uses windows xp and the notebook windows 7.

Lil306

The best way to setup the wireless link should always be done by an ethernet cable first

Connect the laptop to the router with NW cable, install the wirless drivers for the USB adapter.

Then do a search for wireless networks, double click on your wireless network and when it prompts for the key enter it. When it says you are then connected / authenticated the wireless should be fine

Wireless tends to be a bit iffy if you setup the link wirelessly as the signal drops sometimes. You can set it up wirelessly, just sometimes it's a chore and I do it the easy way to start with

Party_Animal

Thanks, where do I get the key from?

espresso

Party_Animal wrote: »

Thanks, where do I get the key from?

Log into your router to get or enter the key. RTFM

The_Mighty_Gusset

Sorry, What ?
Let's start at the beginning.
You have Virgin Broadband, so you have a cable modem and a netgear router.
The modem plugs into the box on the wall, and your netgear router plugs into the modem.
Your Netgear router should ideally be connected to you PC by ethernet cable, so you don't need a wireless adapter on your PC.

Your Notebook should already be wireless enabled - and as long as it's switched on, it should be able to detect all available wireless networks - so find your Virgin one and connect to it using the WPA password provided with the router.

You shouldn't need to muck around with flash drives - I suspect that what you are trying to do is network all your PC's - why do you need to do this ?

Party_Animal

Thanks Mg, done this connected pc to router with ethernet cable, now I get a red screen "wireless set up" asking for SSID name, security password and router password
Where do I get these?
Thanks again

BillScarab

If you type 192.168.0.1 into a web browser on the PC that is connected via cable it will bring up a screen where you can login to the router.

ID is admin
Password should be password (ideally you shouldchange this)

That will then take you to the router configuration pages.

You'll be able to find your SSID (although I would change it)

You can also set up WPA2 encryption

Don't Virgin supply any documentation detailing this?

There's a lot of info here

Party_Animal

Tried the laptop. Its found Virgin but requires a network security key. Does anyone no where I get that? Thanks we appear to be getting somewhere. Just to clarify. My pc should be connected by ethernet cable to one of the 4 ports on the router which is connected by ethernet to the modem. That way I don't need the wireless adaptor?
Many thanks
One more question please, I've got 3 months free Norton on the Pc advisor cd, is there any way I can transfer it to the notepad which doesn't have a cd drive?
Thanks

st999

requires a network security key

If your wireless router is the same as mine it is on a label stuck on the router.

DEFAULT SETTINGS
SSID telewest WPA PSK preinstall(this is the security key)

though your SSID may be virgin

DEFAULT ACCESS 192.168.1.1

username telewest password password

Stan

BillScarab

Don't bother with Norton just download Microsoft Security essentials instead it's free and very good.

The Key it's asking for is presumably the WPA2 key. have a look on the bottom of the router and see if it is listed there.

However, you should really change this which you can do by logging ontot the router as I mentioned above. Change iit on the router and then put the same key on the laptop and you should be fine.

The_Mighty_Gusset

How are you getting along now ?
Firstly, did you not get an installation CD from Virgin ?
I found their setup procedure very straightforward.
Don't forget - you don't need to set your PC up wirelessly - presumably you are connected to the internet via your ethernet cable ?
Unplug the wireless adapter on your PC.

Regarding your notebook, the Network Security Key it's asking for should be on a small sticker on the router (it may be called the WPA key) - you can change it if you so wish - but that involves getting in to the router software - you don't seem terribly 'techie' so I'd leave it alone.

Oh, and I certainly agree with the comments regarding Norton - leave it alone !