thought i had bought a netbook

dipsomaniac

i bought and paid for a netbook online from debenhams on 27 dec. they sent me an email yesterday saying that it had proved impossible to obtain further stocks and returned my money - the netbook is available in the high street but is a lot more expensive. is there anything i can do? i have now lost out as it is going to cost me more to purchase from my original second choice retailer as the price has risen in the last week

brettcta

suck it up unfortunately.

you can't force debenhams to sell you something they haven't got.

you got a refund & an apology, what more do you want?

gnaril

COMPENSATION!!!!!!!!!!!!!!!!!!!!!!!

clearly.

As above sorry mate but nothing you can do, you got your cash back, just try looking for some other bargain.

dipsomaniac

thanks for the replies. no, not compensation just the netbook i thought i purchased and an honest explaination. a good retailer would have supplied it whatever the cost to them

thepearce

dipsomaniac wrote: »

thanks for the replies. no, not compensation just the netbook i thought i purchased and an honest explaination. a good retailer would have supplied it whatever the cost to them

Was it the nc-10?

If it's what I'm thinking maybe this will help....... http://www.flattelly.co.uk/shop/samsung-nc10-black-grade-a1npnc10ka02uk-p-12091.html

2% topcashback

(Debenhams electricals is just a front for Buy It Direct Limited (BID))

missymugwump

I have heard this a lot from people lately it seems Debenhams & M&S have not honoured lots of orders this xmas
I thought that once the money was withdrawn from your account a legal binding contract was formed,have you rung and asked to speak with a supervisor ?

viktory

dipsomaniac wrote: »

..just the netbook i thought i purchased and an honest explaination. a good retailer would have supplied it whatever the cost to them

Don't be ridiculous - in your first post you said that the retailer had said that "It was impossible to get more stock" Do you understand the definition of impossible? You have had a refund and an honest explanation. There is nothing more to be gained.

frannyann

Have you asked whether they are planning to get in back in stock if they are able to locate stocks, and would you be able to pre-order? Is it available in their stores, or only online. If its instore you could ask if they will check stock in all their stores. Otherwise there is not much else you can do. Debenhams are a bit of a mare for doing this. I ordered a coat from them online and a week later they emailed me to tell me its out of stock, flipping annoying as it was for my daughter and she needed it for school! They just don't seem to keep particularly good stock control.

missymugwump

Bother I ordered 6 cushions & a pair of boots from them yesterday wonder if they will arrive

dipsomaniac

viktory wrote: »

Don't be ridiculous - in your first post you said that the retailer had said that "It was impossible to get more stock" Do you understand the definition of impossible? You have had a refund and an honest explanation. There is nothing more to be gained.

are you serious? of course i know the definition of impossible - it is debenhams that doesn't. the same netbook is available today on the high street BID just don't want to supply at any cost

mikey72

viktory wrote: »

Don't be ridiculous - in your first post you said that the retailer had said that "It was impossible to get more stock" Do you understand the definition of impossible? You have had a refund and an honest explanation. There is nothing more to be gained.

You must be a walkover, the retailer tells you it's impossible, and you walk away. What, someone else has bought every one ever made, and the manufacturer has no stock, and it's never being made again?

But to the op, I agree with frannyann as the way to go.