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bt

:mad::mad: hi i asked bt to cancel my broad band and line rental they have replied saying that is fine but will charge me £27? why, no mention of this when i signed up? help what shall i do?:rolleyes:

Comments

  • Browntoa
    Browntoa Posts: 49,551 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    standard charge for a broadband cease , unless you ask for a MAC code and migrate they are allowed to charge you for the recovery work in the exchange. Been doing it for years so its not a new thing and Ofcom sanction it as fair
    Ex forum ambassador

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  • hi so if i say go to orange they cant do this?:rolleyes:
  • macman
    macman Posts: 53,128 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    sweetypie2 wrote: »
    hi so if i say go to orange they cant do this?:rolleyes:

    If you migrate your broadband service to Orange (or any other ISP) by using a MAC, then no cease charge will apply.
    But if you are cancelling your BT line rental then you won't be able to migrate your broadband anywhere else, as you won't have a line to receive broadband on!
    No free lunch, and no free laptop ;)
  • sweetypie2
    sweetypie2 Posts: 63 Forumite
    edited 7 January 2010 pm31 6:28PM
    yea i know was getting line and broadband from orange:confused: its all very confusing thanks
    is it best to migrate first ? then cancel line rental????
  • mrtom21
    mrtom21 Posts: 281 Forumite
    Get your MAC code and give that to Orange... they will then cancel your broadband with BT when they connect theirs up. They will also handle the line aswell so you don't need to do anything else with BT, and you do not get that charge. If Orange are going to provide you an LLU installation then you will not need a MAC code and Orange should cancel with BT for you.
  • hi bt have got back to me saying i will have to pay £26 for broadband cancellation and £1.65 line cancellation why as my contracts are both up? and i am going to orange for both? help :confused:
  • macman
    macman Posts: 53,128 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    If you don't want to pay a cease charge, get a MAC from BT and give it to Orange, that way no charge applies. If you cancel with BT you will have to pay a cease charge and you will have a gap in your broadband service.
    No free lunch, and no free laptop ;)
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