rubbish telephone line since installing wireless modem

penrhyn

An ADSL Microfilter looks like this, you should have one plugged into your phone socket. Your BT phone and your Modem/Router are then plugged in to the appropriate sockets.



If you plug the phone directly into your phone socket is it still crackly?

sitcom123

ComplexP wrote: »

Yeah, Max is right, those things are cheap as chips and come bundled with starter packs.

But OP doesn't say that they got the wireless router from ISP so could be that they have to buy a new one to test (or borrow one from a friend?)

sitcom: can you please confirm that you had a non-wireless router providing your internet connection before switching to the new wireless one? If so then I'm not sure what could be causing the noisy line because you must be using the same microfilter as before right? In such a case I'd point at the new router as being possibly faulty.

Hi yes we had a non wireless router from AOL and they provided us with the wireless router which is a D-Link, phone line was fine before we connected the wireless router up. I have just changed the microfilter to the spare one which was in the box but the line is still very crackly.

JasX

sitcom123 wrote: »

Hi yes we had a non wireless router from AOL and they provided us with the wireless router which is a D-Link, phone line was fine before we connected the wireless router up. I have just changed the microfilter to the spare one which was in the box but the line is still very crackly.

which microfilter did you change? please confirm you have a microfilter attached to BOTH the router AND your telephone.

you realise you need one for every socket in the house that you want to use?

pitkin2020

out of interest have you tested the line with another phone?? If the filters are fine, it could be the phone itself, if its not the phone then that would lead to a fault on your line like others have mentioned.

penrhyn

Unplug your router and all phones that may be connected to any extentions you have.
Connect a good telephone into your master socket and dial 17070. At the time of writing you hear a female pre-recorded voice say:

This circuit is defined as 01234 123123.
BT line test facilities.
Please press 1 for ring back, 2 for quiet line, 3 for fast test, 4 for fast cleanse or clear down.
[message repeats 3 times]

Select option 2 (quiet line) and listen to what you hear. You should hear perfect silence on the line – there should be no pops, clicks, whistles, buzzing and the like. If you do not hear silence first check it isn’t the phone you are using, wiggle the cable a bit to see if that affects it, if not then you know you have a problem with your line to the BT exchange. Any problems with ADSL connectivity (low speed, connections always dropping, etc) are likely caused by this.

If you still have problems ring BT about the noisy line, but don't mention broadband, as they will tell you to ring your ISP.

ComplexP

Getting it dealt with as simply a noisy line can sometimes work but if the 'normal' line engineer finds no problem you will have to raise the fault through your ISP and get a proper broadband engineer to check the phone line near the property.

ComplexP

JasX wrote: »

you realise you need one for every socket in the house that you want to use?

I think this was covered earlier. I believe the OP only has the one socket.

penrhyn

Doing a quiet line test would indicate whether the fault is at the OP's property or their line.

ComplexP

Indeed.

But keep in mind that there are line faults and then there are line faults. Some can be picked up easily enough by a normal line engineer but other, more subtle faults, require a broadband specialist engineer to track down.

sitcom123

I have done the quiet line test and the line is as crackly as ever on it. I suppose it could be the telephone line or the phone itself but it just seems to be too much of coincidence that everything was fine until i installed the wireless router. it immediately started to crackle then.