rubbish telephone line since installing wireless modem

sitcom123

My telephone line has been really crackly and rubbish since we put in a wireless modem, just wondered if anyone could give us some advice. the modem is quite near the telephone so not sure if that is why, but there is much i can do about it to be honest.

isofa

Do you have a digital cordless telephone?

lfc321

Do you have microfilters?

aliEnRIK

Definitely sounds like microfilters to me (Or lack of them)

sitcom123

No we dont have a digital phone, it is a bog standard bt phone. What are microfilters???

ComplexP

A microfilter is the thing you plug into your phone socket which allows the phone and the modem to be plugged in at the same time. You must be using one already.

Do you suffer from internet connection drops as well as a crackly phone?

Here's an idea:

Make sure you plug microfilters into EVERY extension socket around your house. An unfilter phone connected anywhere within your house will cause havok with your broadband connection.

If this doesn't solve the problem you could have a physical fault on your phone line. It's generally called a high resistance fault and you will have to go through your ISP to get a BT broadband engineer to fix it.

I had an issue like this and it took 2 years to fix. I wrote my whole experience down here:

http://forums.moneysavingexpert.com/showthread.html?t=1970119&highlight

Could be worth a read to save a lot of pain.

JasX

yup sounds like a dodgy microfilter to me, do you have more than one brand you could try swapping between with everything else disconnected to see if some are not as good as others?

sitcom123

As I am not very technie you will have to be patient with me

The phone line was perfectly okay before we went to wireless when it immediately went crackly

I have only got the one phone socket in the house

Would it be easy for me to buy a new microfilter? Can I buy a new microfilter?
Would the microfilter have come with the installation pack???

Sorry for my naiveity on this subject!

maxtweenie

Have you replaced a standard modem with a wireless one? There must have already been a microfilter between the phone socket and the modem? Up to 3 microfilters are usually supplied with modems that come from your ISP, so have a look in the box that your original modem came in if you've still got it.

ComplexP

Yeah, Max is right, those things are cheap as chips and come bundled with starter packs.

But OP doesn't say that they got the wireless router from ISP so could be that they have to buy a new one to test (or borrow one from a friend?)

sitcom: can you please confirm that you had a non-wireless router providing your internet connection before switching to the new wireless one? If so then I'm not sure what could be causing the noisy line because you must be using the same microfilter as before right? In such a case I'd point at the new router as being possibly faulty.

turbobob

This shows how the microfilter should be connected