Play.com and BargainCrazy: Time from despatch to delivery?

Takecareofthepennies

eniarrol wrote: »

i ordered and received an xbox 360 game from play.com for my son for christmas, on the day he knocked over the xbox by accident and marked the disc which is now unplayable. I paid by pay pal, do I have any rights of return for this accident ie can I get my money back or replacement? Play.com are not answering me and someone at work mentioned because I paid by credit card I am covered in some way, is this correct?

Some credit cards offer accidental damage cover for goods purchased using the card. Check your credit card agreement or call the card issuer.

Alternatively, your home contents insurance might include accidental damage?

sweaty_betty

Takecareofthepennies wrote: »

Some credit cards offer accidental damage cover for goods purchased using the card. Check your credit card agreement or call the card issuer.

Alternatively, your home contents insurance might include accidental damage?

I have a feeling you're only covered by your credit card if the item you bought was over a certain amount (£50 or £100 I think).

Personally I wouldn't claim on house insurance for a game, but it depends on how good your policy is

Takecareofthepennies

Oh dear, it might help if I read (and mentally processed!) posts fully before replying.

I only saw "XBox" but not "game" and didn't pay attention to the PayPal bit at all. Sorry.

The limit for the credit card company's joint liability is £ 100 btw.

Tisha30

Finally received my Play.com order today, 17 days after it being dispatched. Was losing hope of ever receiving it but I know the weather has been largely to blame.

Hope the OP has finally received there's too?

Tigsteroonie

I ordered a dvd boxset from Play.com on 3 December. It was in stock. For some reason, they didn't despatch it until 18 December :mad: A couple of days ago, when it STILL had not arrived, I cancelled the order and got a refund.

Ordered the same item from an Amazon Marketplace seller midweek, and it arrived 2 days later

Geodesic

I bought a pc game from Play which I returned because it was faulty only to receive a replacement which was also faulty, I believe. This was over a month ago and I have received nothing from them, no refund, no messages to tell me what if anything is happening - nothing!

Does anyone know how to get in contact with Play.com? Apart from the 0845 number which is expensive to call, unless you're with BT, especially when they keep you on hold for ages. There is no customer service email and no postal address.

Takecareofthepennies

Tisha30 wrote: »

Hope the OP has finally received there's too?

Well, BargainCrazy turned up on 15/1, so 23 days from order to delivery.
Play materialized on 18/1 which makes it 22 days from (alleged) despatch to delivery. However, according to HDNL tracking, they did not receive the item from Play until 12/1. I am unimpressed, Xmas or not, weather or no weather.