orange mobile broadband

lilabeth_2

hi im on the rolling 30day 3GB mobile broadband with orange........
i keep an eye on the data usage all the time and make sure I've not gone over......I've only had it two months but the usage is saying MB so far this month but when i log onto my bill its telling me i've gone over :S can somebody please help me or should i ring orange up? thanks

fizz

Hi lilabeth,
My DH has had the same problem with Orange-they sent him a bill for nearly £400 in July. He is still trying to sort this out but Orange are being obstructive to say the least and have passed his account on to their in-house debt-collection agency. He is currently waiting for them to send him an itemized breakdown of his usage and has had to send off £10 for the info-cheeky beggars!
Wish you luck in trying to get this resolved-it won't be easy!
l

dylanuk

I think a lot of people are having this kind of trouble - not just limited to Orange.

Obviously it's not incredibly helpful - but it might help you sleep at night to know Orange do cap UK mobile broadband usage - it's a £40 cap max charge per month for the 30 day contract, and a £30 cap max charge per month for the 12/18 month contracts.

These caps don't apply if you go abroad though!

Cliddy

I have a thread elsewhere here that asks about Orange Broadband monitoring so won't enlarge upon that here, but V interested to see about the £40 cap. But how does that match up with the post above with a £400 bill ?

dylanuk

Sorry it's a stupidly large pdf... but it's in here:

http://shop.orange.co.uk/pdf/mobile_broadband/Mobile_Broadband_Price_Guide_17November2009.pdf

"Internet Everywhere [that's all of them] tariffs include a promise that Mobile Broadband data charges will not exceed £40 over and above the applicable monthly charge. The bill promise is applicable to UK data usage only, does not include Roaming data charges, excludes additional bundle and/or service charges and is subject to Fair Usage Policy.

Contract length -- Maximum additional UK data charges
30 days -- £40
12 and 18 month tariffs -- £30
24 month tariffs (laptops) -- £30

Cliddy

Lilabeth........ I have a thread elsewhere here where I am querying my account in relation to monitoring the usage, unfortunately nobody has got back ! Which monitoring tool are you using Orange Internet Everywhere or Orange Mobile Partner ?