Eon trying to claim £6,500 payment off me due to their error!!

kippen_noedel

100wpm wrote: »

Our house is a fairly large house so again our new bills might be correct but I still don't see what we are using in the house each day that makes that kind of monthly bill !

My home has much larger than average usage but your usage is stunningly high in comparison. One of my close friends has 4 teenagers in 12 apartment home with 24hr exterior security, lights, gates etc and is using less electricity than you.

I only bring this up because it's not easy to use that much electricity in a domestic property, even a large one. Unless you have upgraded from a much smaller property you should have some idea of your usage to compare. If it seems high to you, it's worth getting in an electrician to investigate.

DVardysShadow

I did ask for a photo of the meter. I think I am coming to the view that a photo of the whole meters and consumer units setup would be good.

Or a quicker way of getting to the truth: follow the cables from the meter to the consumer units and turn everything off. Then turn it all on, one at a time - making sure to discover what gets turned on in the house. And if you can't find anything, leave it turned off for 24 hours during the working week.. And see if anyone else complains about no supply.

kippen_noedel

DVardysShadow wrote: »

turn everything off. Then turn it all on, one at a time - making sure to discover what gets turned on in the house. And if you can't find anything, leave it turned off for 24 hours during the working week.. And see if anyone else complains about no supply.

I like that idea,
& taking meter readings at each stage will show where all that usage is going.

Sandrock

I would expect a large house, especially an older property to use a lot of electric.

However;

Your figures provided (the correct ones) means you are using something like 3,600kwh a month. At a unit price of, say, 9p/unit, that is £325 a month.

I would start by investigating what on earth is causing this level of usage? I would expect a large 6 bed older property to consume something like £70-£100 a month.

100wpm

kippen_noedel wrote: »

My home has much larger than average usage but your usage is stunningly high in comparison. One of my close friends has 4 teenagers in 12 apartment home with 24hr exterior security, lights, gates etc and is using less electricity than you.

I only bring this up because it's not easy to use that much electricity in a domestic property, even a large one. Unless you have upgraded from a much smaller property you should have some idea of your usage to compare. If it seems high to you, it's worth getting in an electrician to investigate.

Thanks for replying. I wonder if your friend knows which electricity company they are using in the apartment block just out of interest to compare some prices?

100wpm

DVardysShadow wrote: »

I did ask for a photo of the meter. I think I am coming to the view that a photo of the whole meters and consumer units setup would be good.

Or a quicker way of getting to the truth: follow the cables from the meter to the consumer units and turn everything off. Then turn it all on, one at a time - making sure to discover what gets turned on in the house. And if you can't find anything, leave it turned off for 24 hours during the working week.. And see if anyone else complains about no supply.

Yes, I will sort a photo out and see if I can get it on here. Not very good at that sort of thing so please bear with me ! I've written my official letter to complaints dept at EON so hopefully I can get some answers on this as to why they have never looked into this in the last 10 years even though my meter serial number is the exact same serial number they have down in their records. Surely that would show if it is 3 phase or "normal" one?

E.ON_Company_Representative

Hi 100wpm,

I'm glad you've written to us, hopefully this can be sorted out soon for you. :cool:

As I mentioned last week Christmas has caused a slight backlog, but we are still responding within our promised time frames.

If you drop me an email on the address to the left, I'll see if we are looking at your letter yet.

Regards

Brian

davidla

Not sure if this helps or not...... but could you call EON to give them a meter reading. Note the date/time you call them - when they say that they only need the 5 digit number then you can call the complaints team later and tell the time time you called and they should be able to find that call if you provide an exact
time/date.

David

dogshome

Hi again 100wpm - On your Post No.10, you gave your actual readings Oct - Feb, even assuming the worst that it was the first day in October and the last day in Febuary, (151 days), your consumption at 109Kw a day is 4.54 Kw an hour24/7 ! !, and even if you have an Immersion Heater with both a faulty timer and thermostat, it would not use all this.

The problem with pulling all your fuses then checking your meter to see if it is still running, is that if your meter is feeding some machinery in another building, but at the time you check that machinery is not working, it won't show up on your meter.

I still reckon the best bet is to get a local sparks in to check where the output wiring on your meter is going, and at the same time check your house wiring for leakage
All the best

molerat

My money is on the power being split after the meter but before the consumer unit, the tap going to another consumer unit in another building. Switch off the mainswitch on the consumer unit and see if the meter still clocks up.