6 wk old laptop - update more advice pse ....

Marty_J

ceebeeby wrote: »

Should I have insisted on them just replacing it?

Yes.

Should I be asking them to replace the Kaspersky Licence (cost about £35ish I think)

Don't you have the licence key?

I imagine they take no responsibility for whatever was on the laptop when it was sent in for repairs. It's the customer's responsibility to backup their documents.

Do you think I'm being unreasonable here - I just feel a bit, well ... miffed that I've paid so much, and it's now not even brand new.

You're not being unreasonable. Unfortunately, short of building a time machine, there's not much you can do about it now.

ceebeeby

Thanks Marty,

I do have the licence key - but it says one time use only ... I guess I could try it again.

So too late to say no - I'll just have a new one thanks?

Any thoughts on whether I should be getting them to start the warrantly again?

Marty_J

ceebeeby wrote: »

Thanks Marty,

I do have the licence key - but it says one time use only ... I guess I could try it again.

If it doesn't work, get in touch with Kapersky.

So too late to say no - I'll just have a new one thanks?

Well, you've accepted the repair (which has to be conducted in a timely fashion btw).

Any thoughts on whether I should be getting them to start the warrantly again?

Doesn't seem unreasonable.