6 wk old laptop - update more advice pse ....

ceebeeby

As title says.

Is a pink sony Vaio with Windows 7 - bought end of Oct, given to DD as bday present end of november.

Has had MS office downloaded and linked to our home wifi - no other software downloads.

Problem 1 - No access to documents/ picture library etc. (never has been)
Problem 2 - Screen goes blue in middle of doing something (random) and logs back to start-up.

Has been doing continuously since Day 1 but getting worse (6 times in 30 mins earlier) rendering it virtually useless.

Does this sound like a fault that either Sony or retailer should be sorting out, and if yes, which should I contact?

Thanks for advice - sorry I'm such a techy novice, I have no idea really what I'm talking about!

[Deleted User]

the responsibility for sorting this lies with the retailer after all they supplied it,if they try and fob you off contact trading standards

ceebeeby

So, even though it's a laptop??

DH told me earlier that he thought we'd have to pay to take it to a laptop engineer or something (which we can't afford to do!) as he couldn't see the retailer being interested!

Do I just tell them it's faulty and ask for a replacement or will they want to send it away?

Marty999

Woodbine is right, you are well within your consumer rights to expect a replacement machine. The supplier will need to check out the problems first of course, to verify the problem(s).

ceebeeby

Am happy with returning and either it being fixed or replaced! It's just so frustrating for her to use at the mo.

Have looked up customer service number to give store a call in the morn. tx for your help x

penrhyn

What security are you using with your laptop?

ceebeeby

Hi, was Kasperksy.

Contacted retailer today, who gave me helpline number for Sony. Phoned them, and they've 'diagnosed' (after running some tests) that it's a hardware fault and needs to be returned for repair ... they're coming tomorrow to collect it, and should be returned within a week.

I'm pleased with this result! Thanks for your advice x

LeeSouthEast

Make sure you use Kaspersky 2010 with Windows 7. While 2009 works, it will cause random blue-screenage after a while. Doesn't appear related in this particular instance, but worth throwing out there.

4743hudsonj

computershack wrote: »

Sale of Goods Act assumes that a product is automatically faulty at manufacture for the first 6 months unless the fault was caused by the owner.

Your contract is with the retailer, not Sony, so it is up to them to resolve it.

Slightly misleading. Nothing is assumed. The onus of proof is merely on the retailer. Doesnt often change the outcome but it is different.

wornoutmumoftwo

I would take it back to the shop. A lot of money for it not to be working.

ceebeeby

Just had a call from Sony to say they've replaced the hard-drive and are now going to replace the memory, but they're waiting for a part to come in so will be a few more days.

At the beginning i was happy for it to be repaired - but this now sounds as though they're doing megga major repairs to it. They're going to go over their repair time (was due back for tomorrow) as it is.

Plus, we've lost the 2 year Kaspersky Licence as the whole thing has had to be wiped.

It's only 6 weeks old!!!

Should I have insisted on them just replacing it?
Should I be asking them to start the warranty time over again from today (they have just rebuilt the whole machine by the sounds of it).
Should I be asking them to replace the Kaspersky Licence (cost about £35ish I think)

Do you think I'm being unreasonable here - I just feel a bit, well ... miffed that I've paid so much, and it's now not even brand new.