Natwest Bank Charges

natweststaffmember

Premier wrote: »

Banks don't just add charges when they feel like it; there will be a reason for those charges as per their therms & conditions/tariff of charges.:rolleyes:
Furthermore, I am sure you would agree Premier that the charges are the consequences of an action and not the cause. The cause itself is what the individual should be looking at, ie overspending, bank error, company error, loss of income, not checking account etc,etc, The consequence is irrelevant if the cause is not understood.
Contact your bank if you don't understand the reason for the charges.

I suggest you drop the attitude if you are really looking for help & advice

Premier, StClair, works for NatWest Bank and I have already picked him up on wrong information. In the bank I did this a lot as some people who work for the bank do not know how the charges work. Would you agree, even if you believe that it is within the terms and conditions, that not understanding how the charges are incurred or how they work can lead to frustration with the bank? To be clearer in the question, if you speak to 10 bank workers not all of them will be clear and precise on how the charges actually work ie they will know why they happen but not necessarily, how much. when it is going out and whether there are further charges to come. If 10 out of 10 bank workers got it 100% correct or even 99% correct there would be less frustration because they would be clear as to why it happened? What the consequence is? when the charges go out? and more importantly, how to avoid the cycle of charges as the OP seemed to be getting towards. I hope the post made sense, mate but please pick it apart and I can explain it clearer, I hope

natweststaffmember

willo65 wrote: »

I would have to say I think a lot of people do overspend - No matter how much you try to help they take no notice and continue to incur charges through not keeping an eye on their finances.

Willo, you know I want hypothetical examples. What do you mean how much you try to help?

willo65

natweststaffmember wrote: »

Willo, you know I want hypothetical examples. What do you mean how much you try to help?

Ie if you have a customer who is getting 10+ charges per month because they are not checking account etc then you try and book them in to see if you can help them understand their banking better and what is going wrong. Then they don't show up so you book again - oh they don't show up again. When they eventually come in you arrange o/d to prevent further fees but they still spend more than coming in and charges start again. So what I mean is some people just can't be helped.

Premier_2

natweststaffmember wrote: »

Furthermore, I am sure you would agree Premier that the charges are the consequences of an action and not the cause...

Yes of course, which is why it is important for the OP to understand the cause, (whether it is one they accept or not) not just to believe it was added by the bank charge fairy.

Until the OP understands the reason the bank added the charge, the OP has little chance in doing anything about it if they feel it to be wrong.

Premier_2

natweststaffmember wrote: »

...Don't worry, the bank never had the brains to do that to me and got me a different way.

I have not worked for NatWest Bank since February 2009

When an employer wants to stop an employee taking their shilling, they'll use whatever method/reason they know will definitely stick ... whatever the real cause of the situation.

natweststaffmember

Premier wrote: »

When an employer wants to stop an employee taking their shilling, they'll use whatever method/reason they know will definitely stick ... whatever the real cause of the situation.

Mine was the standard way. I leaked info to the press, bank identified document, those who accessed it and there we go, evidence. Nice to be out to be honest.

natweststaffmember

willo65 wrote: »

Ie if you have a customer who is getting 10+ charges per month because they are not checking account etc then you try and book them in to see if you can help them understand their banking better and what is going wrong. Then they don't show up so you book again - oh they don't show up again. When they eventually come in you arrange o/d to prevent further fees but they still spend more than coming in and charges start again. So what I mean is some people just can't be helped.

If they are getting 10+ charges a month you don't ring them anymore since they would be risk bank 9/10 and therefore, the technical term is "not salesworthy" for loan/ credit card etc,etc, since they would be declined. NatWest bank does not employ sellers to simply spend 45 minutes in an interview room to get no sales. Since their moneysense advisors do not issue charges advise either then who is talking to them?
Is it Collections?(10 charges wouldn't get them into their portfolio and they are targetted for income)
Is it the branch? (targetted for sales not advice)
Is it the courier? (targetted for picking up vouchers/bags and delivering to central drop off points)
Is it Debt Collection?(targetted for income as well)

Willo, has natwest changed in 2010? I heard rumours that some of the in your face sales were being lowered but do they still help risk grade 9/10's in spite of no sales opportunities available?(apart from insurance, I guess ).

willo65

natweststaffmember wrote: »

If they are getting 10+ charges a month you don't ring them anymore since they would be risk bank 9/10 and therefore, the technical term is "not salesworthy" for loan/ credit card etc,etc, since they would be declined. NatWest bank does not employ sellers to simply spend 45 minutes in an interview room to get no sales. Since their moneysense advisors do not issue charges advise either then who is talking to them?
Is it Collections?(10 charges wouldn't get them into their portfolio and they are targetted for income)
Is it the branch? (targetted for sales not advice)
Is it the courier? (targetted for picking up vouchers/bags and delivering to central drop off points)
Is it Debt Collection?(targetted for income as well)

Willo, has natwest changed in 2010? I heard rumours that some of the in your face sales were being lowered but do they still help risk grade 9/10's in spite of no sales opportunities available?(apart from insurance, I guess ).

Not sure about other branches but I know our moneysense see custs with excessive charges, and any customer advisor with any self respect will try and help cust.

oscar52

Have to say in all honesty, when I banked with Natwest (when in Uni) the branch were pretty much helpful - however, the lending centre in Brum was a different kettle of fish - hence I dont bank with Natwest any longer.

natweststaffmember

willo65 wrote: »

Not sure about other branches but I know our moneysense see custs with excessive charges, and any customer advisor with any self respect will try and help cust.

I was a moneysense advisor, and I know branch managers certainly were not happy with the no sale approach. In fact, the training manual has absolutely nothing about that whatsoever. Any arrears that the customer has is immediately passed on to either (a) collections if they are within their portfolio, (b) relevant department to do with arrears.
Furthermore, a CA is only as good as the sale they have since they are the forwards in the branch team and are on pretty decent bonuses for sales. If they are really good they can get suspended for alleged misselling