Natwest Bank Charges

natweststaffmember

stclair wrote: »

Is the link just the same one but in a different place.

OH I think it is shock horror :j As it says the same thing in but in a different format.

To be a pedant, StClair, the bit I was pointing referred to you stating referral fees can be paid from a Step account. For clarity I will put the quote in BOLD for you

"Note that the Maintenance Charge, Guaranteed Card Payment Fee, Paid Referral Fee and Default Notice Fee do not apply to Step Accounts."

The quote is from my link so yet another full misread?

stclair

natweststaffmember wrote: »

To be a pedant, StClair, the bit I was pointing referred to you stating referral fees can be paid from a Step account. For clarity I will put the quote in BOLD for you

"Note that the Maintenance Charge, Guaranteed Card Payment Fee, Paid Referral Fee and Default Notice Fee do not apply to Step Accounts."

The quote is from my link so yet another full misread?

Where have I said anything about that the Maintenance Charge, Guaranteed Card Payment Fee, Paid Referral Fee and Default Notice being charged on a step account point it out to me!!!!. All I said was step accounts can have charges i havent siad at any point which ones. The only charges they could possibly get is an unpaid item fee.

But all a long ive mentioned charges however ive never stated which ones. So why dont you 0121!

natweststaffmember

stclair wrote: »

Catflea said get a step account you wont get charges well you can expect card referal fees !!

How Catflea put it as if there was no charges at all ;-)

You can get all categories of charges on a current plus/ad gold.

The best way for them to learn the charging mechanism is by contacting the bank and reading the terms and conditions.

http://www.natwest.com/personal/current-accounts/g3/reduced-overdraft-charges.ashx

I said a step account you can be charged for bounced DDs etc

So the bottom line is I did not mis read anything :-) Maybe you could help them with a reclaim under hardship.

StClair the post and the bit in bold states you will get card referral fees. Can you explain to me whether you actually mean what you first posted, ie Unpaid Item fees?

My initial post was about the fact that the Original Poster had incurred maintenance charges and Catflea had stated about the step account which would mean if the account was in excess of £0.00 they would not be charged for this.
I said it might have been a misread because what Catflea was saying is one way to avoid that type of charge.
You have highlighted catflea's post and stated that they can be charged for unpaid items which is why I said it was a half misread since whilst you are correct on that point, the context of what catflea was saying was why they had said that and you simply dismissed it without clarifying further ie that whilst the OP wouldn't get maintenance charges, they could still incur unpaid item charges.
With regards to Financial Hardship, personally, I would say the OP has as much chances as getting an overdraft with JSA going into their account, UNLESS there are exceptional circumstances for the cause of it occurring which as such I haven't seen in their post.

With regards to your last point. I have been on the greener side of the fence, ie not forced by being scared to add words to my username because of being scared of losing my job if I didn't follow the party(natwest) line.
You scared of having an opinion that is contrary to that of the bank in case they might ID you and discipline you.

Don't worry, the bank never had the brains to do that to me and got me a different way.

mucktub86

Premier wrote: »

No ASSUMPTIONs made

Just going by what you posted.

Here were 2 charges:



and then 2 MORE TIMES!

I then go on two explain that the charges last year both quote dates where there were NO TRANSACTIONS made and both the previous and the following transactions show me going NO WHERE NEAR my overdraft limit!!! So that's what...the third time you've not read a post properly??

mucktub86

natweststaffmember wrote: »

As others have said the maintenance charge is pre advised so if you have paper statements, it will be sent out with the monthly statement. Can you double check you still receive them? If not you can see them online. If you have not had any previous refund then I would certainly argue that at least one charge might be refunded as a gesture of goodwill or you can look at the hardship route, which, to be honest, is a slim possibility with regards to the bank refunding charges.

Furthermore, if you are on JSA are you looking at Local Housing allowance/Housing Benefit to help with living costs? Are you claiming all the benefits you are entitled to from the DWP?

See this is where I'm very confused, I logged on to my internet banking before Christmas (about the 22nd I think) and I would have thought if I were being charged on the 29th it would say so on the account summary but it didn't so I must be looking in the wrong place or something.

I'm not entitled to claim anything else apparently since I live at home with my father and even though I normally pay rent to him they won't pay me anything else.

Lis

stclair

natweststaffmember wrote: »

StClair the post and the bit in bold states you will get card referral fees. Can you explain to me whether you actually mean what you first posted, ie Unpaid Item fees?

My initial post was about the fact that the Original Poster had incurred maintenance charges and Catflea had stated about the step account which would mean if the account was in excess of £0.00 they would not be charged for this.
I said it might have been a misread because what Catflea was saying is one way to avoid that type of charge.
You have highlighted catflea's post and stated that they can be charged for unpaid items which is why I said it was a half misread since whilst you are correct on that point, the context of what catflea was saying was why they had said that and you simply dismissed it without clarifying further ie that whilst the OP wouldn't get maintenance charges, they could still incur unpaid item charges.
With regards to Financial Hardship, personally, I would say the OP has as much chances as getting an overdraft with JSA going into their account, UNLESS there are exceptional circumstances for the cause of it occurring which as such I haven't seen in their post.

With regards to your last point. I have been on the greener side of the fence, ie not forced by being scared to add words to my username because of being scared of losing my job if I didn't follow the party(natwest) line.
You scared of having an opinion that is contrary to that of the bank in case they might ID you and discipline you.

Don't worry, the bank never had the brains to do that to me and got me a different way.

My opinion is that they are fair. I feel sorry for some people however some people I dont depending on there circumstances and whats lead them to be in them circumstances there in. Example I feel sorry for the people who end up with loads of charges for the sake of 4p thats understandable. But the people who spend beyond there means I dont.

natweststaffmember

stclair wrote: »

My opinion is that they are fair. I feel sorry for some people however some people I dont depending on there circumstances and whats lead them to be in them circumstances there in. Example I feel sorry for the people who end up with loads of charges for the sake of 4p thats understandable. But the people who spend beyond there means I dont.

let's get to the nitty gritty, do people overspend or do they make a mistake which then leads to charges, which they are not explained correctly with regards to how the charges come about and when they go out of the account which means they then get further charges and the cycle continues. They may not be able to get an overdraft since overdraft would be on disposable income so that leads the natwest employee unable to offer an overdraft. People who spend beyond their means do so with the bank authorising it, ie you cannout have an unauthorised overdraft unless the bank accepts the payment request and allows it to continue. Furthermore, NatWest Bank specifically used to send account in excess of £125 to collections. That figure increased to £250 in excess. It meant that the bank accepted that they find acceptable an excess of £250 without the need to pro actively help rather than reactively helping. Remember the branch printouts which shows excesses? Well, how many risk grade 10 do branches call to see if they can help? I was always told risk band 7 was the limit and possibly 8 at a push otherwise you don't call/try to call on the day the excess occurs. I do not believe people overspend. There are those who make mistakes on their budget that get charges that they do not understand, which leads to frustration with the bank. There are those who spend on their card and assume, some might say rationally, that the bank would decline any transaction that takes their account into excess but it doesn't.
There was a time when I worked in the bank when I thought you could help people by making sure they understood the charges, how they worked and as a by product reduce their charges since we once had discretion. When that went, we had to be more hardline, ie you spent money that wasn't yours,etc,etc,

willo65

natweststaffmember wrote: »

let's get to the nitty gritty, do people overspend or do they make a mistake which then leads to charges, which they are not explained correctly with regards to how the charges come about and when they go out of the account which means they then get further charges and the cycle continues. They may not be able to get an overdraft since overdraft would be on disposable income so that leads the natwest employee unable to offer an overdraft. People who spend beyond their means do so with the bank authorising it, ie you cannout have an unauthorised overdraft unless the bank accepts the payment request and allows it to continue. Furthermore, NatWest Bank specifically used to send account in excess of £125 to collections. That figure increased to £250 in excess. It meant that the bank accepted that they find acceptable an excess of £250 without the need to pro actively help rather than reactively helping. Remember the branch printouts which shows excesses? Well, how many risk grade 10 do branches call to see if they can help? I was always told risk band 7 was the limit and possibly 8 at a push otherwise you don't call/try to call on the day the excess occurs. I do not believe people overspend. There are those who make mistakes on their budget that get charges that they do not understand, which leads to frustration with the bank. There are those who spend on their card and assume, some might say rationally, that the bank would decline any transaction that takes their account into excess but it doesn't.
There was a time when I worked in the bank when I thought you could help people by making sure they understood the charges, how they worked and as a by product reduce their charges since we once had discretion. When that went, we had to be more hardline, ie you spent money that wasn't yours,etc,etc,

I would have to say I think a lot of people do overspend - No matter how much you try to help they take no notice and continue to incur charges through not keeping an eye on their finances.

Premier_2

mucktub86 wrote: »

I then go on two explain that the charges last year both quote dates where there were NO TRANSACTIONS made and both the previous and the following transactions show me going NO WHERE NEAR my overdraft limit!!! So that's what...the third time you've not read a post properly??

Banks don't just add charges when they feel like it; there will be a reason for those charges as per their therms & conditions/tariff of charges.:rolleyes:
Contact your bank if you don't understand the reason for the charges.

I suggest you drop the attitude if you are really looking for help & advice

oscar52

Premier wrote: »

I suggest you drop the attitude if you are really looking for help & advice

This part of your post is quite amusing given you rarely give any advice (other that to contact your bank and you should read the terms and conditions)

Believe it or not, banks do make erros and mistakes, are slow to retify them, and I too have been charged for errors not of my making. I have even had money taken from a savings account, making me overdrawn from a cheque payment - even though savings accounts have no O/D facilites and no cheque books. I even had to advise the bank how to sort it out - otherwise I ould have lost out on interest payments due to the withdrawal.

But of course, you have never had any problems with your bank because they are perfect, you understand the T&Cs, you dont incur charges etc etc - I rue the day that happens.