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Do Vodafone really take a week to reply to emails?

digp
digp Posts: 2,013 Forumite
1,000 Posts Combo Breaker
"Thanks for contacting Vodafone customer care.
We’ve received your Email and will be contacting you within 5 days."

:confused:

Comments

  • mobilejunkie
    mobilejunkie Posts: 8,460 Forumite
    No. Sometimes they take much longer or ignore you completely. Have you tried getting the manager to call back? That's even funnier!!
  • No! I emailed vodafone on 13 dec. I actually went on the vodafone complaints thread & asked how long they took to reply on 21/12. A rep replied telling me to email them so did on 22nd & got a phone call on the 23rd. Haven't heard anything since but hoping thats because it has been christmas. I got a reply to my original email on 29/12. From what i've seen going public on here with your problems gets a quicker response then emailing them direct.
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