some advice

anmarj

Hi

just come back from M&S in Edinburgh and looking at the recepit, I think they have made a booboo and over charged me.

I bought one PJ set and one PJ top and seperate trousers, my understanding was the PJ set is £15.00 for the top and trousers, I have checked on the web and it is being advertised as such, but they have charged me for the top and trousers of the set ie £15.00 x 2 instead of £15.00, I am going to go in with the advert should this be enough for me to get the £15.00 refunded as well as the recepit or would I be better taking the items in? I am going to have to go to my local store as I am not in Edinburgh:rolleyes:

dmg24

Can you provide a link for us to have a look? How were the items set out, were they labelled as £15 for the set?

anmarj

Hi here is the item on the web

http://www.marksandspencer.com/Pure-Cotton-Revere-Spot-Pyjamas/dp/B002X180TW?ie=UTF8&qid=1262454139&categoryNodeID=42967030&ref=sr_1_2&page=&node=43313030&sr=1-2&mnSBrand=core&rh=

they were together on a hanger together, the other items i got sepearetly were seperate (if you know what I mean) so I knew I would get charged seperately for them, but I understood that the other was a set but checkout lady scanned the label for the top and for trousers. The product details on the web state a 2 part set.

dmg24

I would give them a call, they are definitely a set so it looks like they scanned the same code twice. They should be able to sort it over the phone.

mountainofdebt

Have a look at the label - if the pjs are a set then the label should have something like 2 piece set on it.

stebiz

mountainofdebt wrote: »

Have a look at the label - if the pjs are a set then the label should have something like 2 piece set on it.

I never realised that until last week when my wife suggested I checked one of the childrens outfits. Live and learn.

dmg24

mountainofdebt wrote: »

Have a look at the label - if the pjs are a set then the label should have something like 2 piece set on it.

Not always - I am wearing M&S pj's (current stock) and they don't say anything on them, and they were definitely part of a set. Having said that, my pants were a set of five, and that is stated on the label!

anmarj

will speak to them thanks, just checked label and it states 2 part set.

Hintza

Does nobody tot the stuff up in their head nowadays?

anmarj

Hintza wrote: »

Does nobody tot the stuff up in their head nowadays?

not when bill comes up to £260. we had vouchers to spend from our wedding and knew that the vouchers would cover most as well as the refund I had to get before new year, I had a niggling feeling but was not sure as we had other things on mind at that time and thank you for a useless comment

Hintza

anmarj wrote: »

..... and thank you for a useless comment

I thought it was a sensible point to suggest, for the future.