BT monthly DD increase

Kimberley

I was paying £21 a month for BT phone and Broadband because I use a different call service to pay for my calls. I now have been charged £45 a month. Why the big increase? Have their rental charges increased?

withabix

No significant changes recently.

Log on to your BT account on their website and check to see what's happening on your account.

I pay BT for line rental and broadband, plus VoIP calls, but my landline calls are with Sky.

Kimberley

I can't find a phone number on BT's website anywhere because I want to find out why the big jump in monthly payments. Do you know where on the website the phone number is?

doelani

If you ring 150 from you bt phone will get you through, there is an option for bill enquiries.

or

0800 800 150

SarahMoon

Kimberley wrote: »

I can't find a phone number on BT's website anywhere because I want to find out why the big jump in monthly payments. Do you know where on the website the phone number is?

100 from your BT phone or look on the reverse of your bill or

Telephone number
0800 0322111
Opening hours
Monday to Sunday 8am to 9pm

stclair

Kimberley wrote: »

I can't find a phone number on BT's website anywhere because I want to find out why the big jump in monthly payments. Do you know where on the website the phone number is?

The number for BT is 0800 800 150

Kimberley

Thank you

Peter_Pan

I have had the same problem, the bill is dated 2 days before my next payment is due out so only showing 2 months of Direct debits paid, so its showing a debit figure of more than it should so my payments payments have now been put up!!! I have no confidence that if i phone up it will be sorted as another query i had a few months ago wasn't sorted as promised.

They seem to think as well that if one quarter is a bit higher then its going to be the trend for the next year so put up payments when in our case its a one off and we knew about it. As i'm paperless billing i get no notification that the payments have changed until i look at my bill online.

DUTR

Kimberley wrote: »

I was paying £21 a month for BT phone and Broadband because I use a different call service to pay for my calls. I now have been charged £45 a month. Why the big increase? Have their rental charges increased?

I noticed similar on my phone bill, looks like they are charging for jan10 in advance :eek:
This cat will be on 150 tomorrow morning!

Ypaymore

You can ask BT to switch you to Whole Bill Direct Debit,and then you only pay what you owe them ,with no guesstimates of possible use.

icefall

does the whole bill direct debit come out monthly or quarterly, can you choose monthly