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talktalk
imsraj
Posts: 18 Forumite
in Techie Stuff
hello guys, sorry this is ma first post so appologies beforehand.
i joined talktalk international package two years ago, i choose them because i make a lot of international calls, europe mainly. at that time i had to disconnect after 70 min then call agian so i wouldnt get charged. about a week ago i have noticed the 70 mins is reduced to 60 mins from feb. the problem i have, i was not informed by talktalk about this chnage. i called them yesterday and they said we appologies for not informing you but we cant pay you the over charges. is there anything i can do. i call europe and canada almost everyday and i was going upto 70 mins. doing this for 10 months.
i joined talktalk international package two years ago, i choose them because i make a lot of international calls, europe mainly. at that time i had to disconnect after 70 min then call agian so i wouldnt get charged. about a week ago i have noticed the 70 mins is reduced to 60 mins from feb. the problem i have, i was not informed by talktalk about this chnage. i called them yesterday and they said we appologies for not informing you but we cant pay you the over charges. is there anything i can do. i call europe and canada almost everyday and i was going upto 70 mins. doing this for 10 months.
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Hi imsraj,
Sorry for the delay in my reply.
The change came into effect in April 2009 if I remember correctly. There was a notification for all customers on their March invoice advising of upcoming changes in pricing and terms and conditions of service. This advised all customers to visit https://www.talktalk.co.uk/pricechanges for full details.
Cheers
Emma x“Official Company Representative
I am the official company representative of Talk Talk. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0
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