Annoying black screen after start-up Acer Aspire HIJACK THIS

Browntoa

also only running IE7 which will leave you open to all kinds of infections on the laptoop

go to www.windowsupdate.com and download IE8 and any other outstanding windows updates , choose the "express" option

AVG 9 is here

http://download.cnet.com/AVG-Anti-Virus-Free-Edition/3000-2239_4-10320142.html

download and run it , will remove the old version as it updates

SnowWhiterThanWhite

davb wrote: »

Wow, MalwareBytes really doesn't like VideoEgg.

The HijackThis log looks pretty clean, nothing nasty, just a couple of comments.
Firstly it is showing you have AVG 8 or 8.5, so you should really update this to 9.
Secondly, you seem to have references to a few different antispyware programs - SuperAntiSpyware and Spybot as well as AVG - these could conflict and possibly slow down your system.
Also, PCPitstop - do you use it?
You also have a few toolbars - Google and Yahoo.
There is some translation stuff is this intentional?
Is it running any better now?

Hi-What is videoegg? Is it something needed to play games?
I will update AVG now.
I will remove SuperAntiSpyware
PCPitstop was only downloaded recently to try & solve the slowness of the system, should I remove that as well?
Could you advise how I remove the Yahoo toolbar.
I remember using a translation program to help DS with homework - Should I remove it?

Thanks for your help.

SnowWhiterThanWhite

Browntoa wrote: »

also only running IE7 which will leave you open to all kinds of infections on the laptoop

go to www.windowsupdate.com and download IE8 and any other outstanding windows updates , choose the "express" option

AVG 9 is here

http://download.cnet.com/AVG-Anti-Virus-Free-Edition/3000-2239_4-10320142.html

download and run it , will remove the old version as it updates

Thanks Browntoa. I only use Firefox, should I still update IE8?

Will update AVG 9 now.

Thanks.

Browntoa

even if you don't use it I would , just to keep windows fully patched

SnowWhiterThanWhite

Browntoa wrote: »

even if you don't use it I would , just to keep windows fully patched

Thanks-Will do.

Browntoa

video egg supplies online advertising I assume its tracking your browsing and targetting adverts

you can remove Yahoo toolbar from Control panel then Add/remove programs

http://support.microsoft.com/kb/307895

the translation tool is no problem

Pcpitstop , up to you if you remove it

aliEnRIK

You still have norton trying to update itself when you already have AVG

Use the Norton removal tool
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

As Above ~ you do NOT want 'video egg' for anything

SnowWhiterThanWhite

aliEnRIK wrote: »

You still have norton trying to update itself when you already have AVG

Use the Norton removal tool
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

As Above ~ you do NOT want 'video egg' for anything

Hi, I clicked onto Norton and have the following options:
You may need your Product Key when you reinstall your Norton product. To be safe, follow the steps for your product to be sure that you have your Product Key if it is needed.
The steps differ depending on what product you have.
Choose your product:

• I have a Norton product that was purchased from my service provider
• I have Norton 360 Version 3.0
• I have Norton 360
• I have a Norton 2010 product
• I have a Norton 2009 product
• I have Norton SystemWorks 12.0
• I have a Norton 2008 product
• I have a Norton 2007 product
• I have a Norton 2006 product
• I have a Norton 2005 or 2004 product
• I have a Norton 2003 product
• I have Norton Ghost or Norton Save & Restore
• I have pcAnywhere or WinFax

I have no idea what product is installed - years ago I did originally purchase Norton but uninstalled it when it caused problems. Is there a way of finding out which one to click on?


Cheers

davb

It looks like it could be just the Live Update (Symantec) component remaining - try Add/Remove programs from the control panel - it may remove ok.

Browntoa

or try this link to download the tool

http://majorgeeks.com/downloadget.php?id=4749&file=15&evp=242a1882161556089131482b8e4a8e42