O2 - Glasgow area

CG19a

Hi, is anyone else having problems with O2 in Glasgow? I can make calls and send messages, yet I don't seem to be able to receive calls or messages. Unfortunately the helpline is closed for the night.

Kilty_2

Turn your phone off, remove battery and SIM, replace battery and SIM, turn phone back on.

That's the first step Customer Service would go through :rotfl: (I used to work for CS @ Skypark in Glasgow )

CG19a

Kilty wrote: »

Turn your phone off, remove battery and SIM, replace battery and SIM, turn phone back on.

That's the first step Customer Service would go through :rotfl: (I used to work for CS @ Skypark in Glasgow )

Already done that. My OH has the same phone, we've sent texts to each other and haven't received them. Also when we call each other it goes straight to answer machine.

Kilty_2

Sounds like there is service issues in your area then tbh - especially if you have 2 phones with the same problems.

ckerrd

OH is with o2 and no problems at the minute

(I was with o2 but owing to their appalling and useless customer service I cancelled my contract)

Kilty_2

ckerrd wrote: »

(I was with o2 but owing to their appalling and useless customer service I cancelled my contract)

:eek:

Hope I didn't provide some of that :rotfl:

CG19a

Does O2 not have a "network services" option that you can go through to to query something like this? I thought they were 24 hours, but I could be just imagining it all.

ckerrd

Kilty wrote: »

:eek:

Hope I didn't provide some of that :rotfl:

Not unless you were based in India (for emails) or part of the retentions team

Kilty_2

CG19a wrote: »

Does O2 not have a "network services" option that you can go through to to query something like this? I thought they were 24 hours, but I could be just imagining it all.

Network Services is a back office team - they'll deal with lost/stolen phones out of hours.

Their primary function is coverage/service issues however they'll only speak to a customer after diagnostics are done by Customer Services (and it's like the Spanish Inquisition trying to transfer a customer to them!)

skintandfat

My mate (in Ayr) quite often has the same problem with his N95

To reset the phone on the network scroll through the settings to find network settings
Go to Network selection
Pick MANUAL
choose another network (say Orange or T-Mob)
The phone will reject this
Pick O2

the problem may resolve then

hieveryone

Kilty wrote: »

Turn your phone off, remove battery and SIM, replace battery and SIM, turn phone back on.

That's the first step Customer Service would go through :rotfl: (I used to work for CS @ Skypark in Glasgow )

Ooohh so did I - I wonder if I know you lol :rotfl: