computer runs very slow

browney_2

Hi was wondering whether anyone could help me, I bought a new computer in September and it runs very slow. Its as slow as my old pentium 4 ?? Are there any programs that could check whether I can delete things to clean it up?

albertross_2

https://www.ccleaner.com

if you have less than 257MB of memory, then upgrading it to 512 would make things much better.

https://www.crucial.com

Are you free of viruses?

http://safety.live.com/site/en-gb/default.htm click full service scan

http://forums.moneysavingexpert.com/showthread.html?t=133269

Browntoa

2nd the above

if still slow afterwards then downlaod and install hijack this to its own folder

http://www.tomcoyote.org/hjt/

download has a green flashing button on the left

then post the log it produces back in this thread

Open the Log in Notepad. Highlight the entire contents. Copy and paste the contents of the HijackThis log into your post. Wait for help from me , Pchelpman or alfonso :0

browney_2

I just installed windows defender it says i have win32/vb.bz, a betterinternet, BHOW.start, loud marketing.bridge. It says they a high risk but I have not deleted them as I'm not sure if I have the right version for my computer. I have 3.06 GHz 960 mb ram my C drive has 170 GB free. will try the above

albertross_2

"if I have the right version for my computer" Right version of what?

If you have malware, get deleting..

and patching

https://www.windowsupdate.com

Do you use broadband or dial-up?

Have you checked your phone bill recently?

leesmithg

Making sure the swap a.k.a. page file is correctly configured also.

MoneyMagic_3

You probably have alot of programmes running in the background, try this:

Got to start menu, and run, type msconfig, on the startup menu remove any programs that you dont need at start up.

This will speed up your machine considerably

browney_2

broadband connection but I still unplug it at the phone line as I haven't got the right length cable yet. What do you mean about phone bills ? running safety live one now 12 virus found. I'm so stupid

albertross_2

Do you have any AV software installed? Try avast or avg, both free..

A quick google of win32/vb.bz suggested a dialer or backdoor.

If it is a dialer, it might try and dial a different ISP (premium rate no.) using your modem, so I'd keep it unplugged.. you don't need it if you have broadband (unless you need to use it as a fax).

Make a note of what livescan finds, and post back.

Browntoa

browney wrote:

broadband connection but I still unplug it at the phone line as I haven't got the right length cable yet. What do you mean about phone bills ? running safety live one now 12 virus found. I'm so stupid

nah you are not stupid

run through the guide here in "safe mode" as it tells you. it's just posts 1 to 4 at the start and you may need to print the instructions for reference. This ahould clean everything off.

http://forums.moneysavingexpert.com/showthread.html?t=133269

then come back and we will guide you through loading an anti virus + firewall etc

also use hijack this to produce a log for me afterwards so I can make sure everything has gone

browney_2

AOL kept logging off, took ages


Logfile of HijackThis v1.99.1
Scan saved at 13:11:30, on 24/06/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
c:\APPS\Powercinema\Kernel\TV\CLCapSvc.exe
c:\APPS\Powercinema\Kernel\TV\CLSched.exe
C:\Program Files\CyberLink\Shared Files\CLML_NTService\CLMLServer.exe
c:\APPS\HIDSERVICE\HIDSERVICE.exe
C:\Program Files\CyberLink\Shared Files\CLML_NTService\CLMLService.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\system32\slserv.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\Java\j2re1.4.2_05\bin\jusched.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Apps\Powercinema\PCMService.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\AOL 9.0\waol.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe
C:\Program Files\BT Voyager 105 ADSL Modem\dslstat.exe
C:\Program Files\BT Voyager 105 ADSL Modem\dslagent.exe
C:\Program Files\VoyagerTest\fts.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\WINDOWS\system32\sistray.exe
C:\Program Files\HP\hpcoretech\comp\hptskmgr.exe
C:\Program Files\Common Files\AOL\ACS\AOLacsd.exe
C:\Program Files\AOL 9.0\shellmon.exe
C:\Program Files\Common Files\AOL\aoltpspd.exe
C:\Program Files\Messenger\msmsgs.exe
C:\New Folder\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = file:///C:/APPS/IE/offline/uk.htm
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = file://C:\APPS\IE\offline\uk.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://go.microsoft.com/fwlink/?LinkId=8116
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Packard Bell
O2 - BHO: (no name) - !!00000000-59D4-4008-9058-080011001200} - (no file)
O2 - BHO: (no name) - !!00000000-C1EC-0345-6EC2-4D0300000000} - (no file)
O2 - BHO: (no name) - !!00000000-F09C-02B4-6EC2-AD0300000000} - (no file)
O2 - BHO: AcroIEHlprObj Class - !!06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0

\ActiveX\AcroIEHelper.dll
O2 - BHO: PBUKV2 - !!4E7BD74F-2B8D-469E-A0E8-F479B685FA7D} - C:\WINDOWS\system32\pbukv2.dll
O2 - BHO: (no name) - !!77701e16-9bfe-4b63-a5b4-7bd156758a37} - (no file)
O2 - BHO: (no name) - !!8333c319-0669-4893-a418-f56d9249fca6} - (no file)
O2 - BHO: CNisExtBho Class - !!9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec

Shared\AdBlocking\NISShExt.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program

files\google\googletoolbar1.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet

Security\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {ffd2825e-0785-40c5-9a41-518f53a8261f} - (no file)
O3 - Toolbar: Norton Internet Security - !!0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common

Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - !!42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet

Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: PBUKV2 - !!4E7BD74F-2B8D-469E-A0E8-F479B685FA7D} - C:\WINDOWS\system32\pbukv2.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!

\Companion\Installs\cpn\yt.dll
O3 - Toolbar: &Google - !!2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://c:\program

files\google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program

files\google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Send To &Bluetooth - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program

files\google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - !!08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_05

\bin\npjpi142_05.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - !!08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program

Files\Java\j2re1.4.2_05\bin\npjpi142_05.dll
O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth

Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: @btrez.dll,-4017 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program

Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program

Files\Messenger\msmsgs.exe
O12 - Plugin for .mpg: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin3.dll
O14 - IERESET.INF: START_PAGE_URL=file://C:\APPS\IE\offline\uk.htm
O16 - DPF: !!17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) -

http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: !!5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) -

http://scan.safety.live.com/resource/download/scanner/wlscbase5059.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\!!93B436A3-460D-4F63-9ABE-C0B63347ADB7}: NameServer = 205.188.146.145