Vodafone & Tocco Lite NOT compatable??!!

Marg

I need help &/or advice please.

I just want to download a couple of games and ringtones for my new tocco lite but have been unable to get on the Vodafone homepage from my phone where I should be able to down load them?

Can anyone tell me WHY Vodafone should sell a phone that is incompatable with their system?

Sorry, about the rant, I really want to know where I can SAFELY get ringtones and games for a Tocco Lite? I don't mind paying a small amount for them.

Thank you if you've read this far!

OneADay

Que? Its not vodafone that is incompatible or anything? :rolleyes:
They do not sell the games persumably they do not have license to do so.

Find another retailer that does sell games for that phone! Try getjar.com or something free like that but I would not bother with games on touch screen phones.

gjchester

Marg wrote: »

I need help &/or advice please.

I just want to download a couple of games and ringtones for my new tocco lite but have been unable to get on the Vodafone homepage from my phone where I should be able to down load them?

Sounds like it's either not configured for data access or it's not configured right.

Call Vodafone and explain it to them they can send the info over the air to reset the phone, or try the vodafone web site, the have a help section on the Tocco and you can follow the docs and configure it yourself.

this can happen if the retailer sells you generic stock rather than branded stock, but normally you get an update quickly over the network.

Vodafone

Hi Marg,

As gjchester has said, it sounds like your handset has not been configured to work on the internet. Its quite simple to get this working and we would be happy to help you to do this.

If you would like to contact us by following the link below, we will get back to you as quickly as we can.

Vodafone Web Relations Team

(When contacting, please quote the code WRT135 in the subject line, in the message body please include a link to this thread and your user name.)

I know that we can get this resolved quickly for you and look forward to hearing from you soon.

All the best,

Espi
Web Relations Team
Vodafone UK

Marg

Thanks Espi I responded yesterday to your original request to contact you. I had a holding reply stating a full reply will be sent within 5 days. I couldn't see a reference Number on the reply but it reached me about 12:30.

I can get onto the internet but nothing appears as I expected. I do hope you will be able to help.

Thank you

Vodafone

Hi Marg,

Really sorry for the delay in reply,I was out of the business yesterday. I have tried to find your email but cannot seem to locate it. Could you possibly send it again?

Apologies for any inconvenience.

Espi
Web Relations Team
Vodafone UK

Marg

Hello Espi!

How refreshing to find someone on Vodafone with an interest in giving the customer a service. Thank you!:T

I will send it again because even though I did get a reply it was very much of the 'fob off' variety & I wasn't happy with it.

I may need a bit of 'hand holding' to resolve the issues but don't think it's too much to expect for the price we pay and our loyalty to Vodafone. (rant over off to re send)

marg

Vodafone

Hello again Marg,

I'm sorry to report that I have searched our WRT inbox this morning and I can't find your email. (I think that this is a problem with our inbox and not with your sending.It's being looked into as we speak.After an hour of head-scratching on my part!) However, to be able to help you further, could I ask you to email an alternate address which is [EMAIL="webrelations@vodafone.com"]webrelations@vodafone.com[/EMAIL].

I really want to help you out with this and I understand that you may be frustrated by having to send this message a third time, but as soon as I can access further details from you over email I assure you that I will be able to help you further.

Thank you so much for your patience and I look forward to hearing from you very soon.

Espi
Web Relations Team
Vodafone UK

Im_just_careful

Assuming the phone runs Java games (I couldn't get an easy answer to this by a quick Google) then getjar.com is a good place to get phone games and keeps my son entertained for free.

Marg

Thank you Im just careful

Espi - Thank you
So glad I found a good customer relations person & nice to know some folk at Vodafone do care.:T

Mrs_Ryan

I read this thread earlier from my Vodafone PAYG Tocco Lite and it was fine - sounds like you need the settings sent as the SIM card the phone came with didnt allow access but as soon as I put my old SIM card in it was fine.