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Xbox360 Elite with busted hard disk (from argos)

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  • threedee
    threedee Posts: 126 Forumite
    Part of the Furniture Combo Breaker
    @irishjohn: do they have to provide the written statement there and then ? Do i insist on gettingit there and then or is it issued via post ?
  • custardy
    custardy Posts: 38,365 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    irishjohn wrote: »
    the 30 day money back guarantee is for those who change their mind and decide they don't want to keep something.

    If the hard drive is knackered then the box is not fit for purpose and must be repaired or replaced - the guarantee is not important in this situation - its a faulty item.

    Just one thing though - don't under any circumstances tell them you have opened the box and removed the hard drive you should not have done that - as that is their get out clause.

    If the box came up with an error when you switched it on then it was faulty when purchased. Politely tell them you require a refund or replacement with a new item - you are not required to accept a repair for an item which was faulty when you bought it. If necessary ask for the manager and tell him you refuse to accept a repair and if they are unwilling to refund or replace you need that in writing to enable you to sek legal advice.

    the 360 hard drive is external and can be removed without any warrenty issues
  • irishjohn
    irishjohn Posts: 1,349 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    no they don't have tp provide a written statement there and then. You have a sales contract with Argos not the manufacturer. It is their responsibility to correct this for you. They will probably insist the box has to be returned to the manufacturer but that is thir responsibility. You should be firm and polite and tell them that because it never worked you wish to reject the item and obtain a refund or a new replacement there and then rather than wait for a repair. You did not buy a repaired item you intended to buy a new working box.

    If you lose your rag they will be difficult so just stay polite and tell them what you require - full refund or replacement there and then. But do not leave the faulty box with them if they refuse to do this unless you get a receipt stating this - you could write the statement yourself, take it along and ask them to sign and stamp it - trouble is then you will have to pay for legal advice and wait until the claim is resolved to get all your money back.

    As long as you have told the truth and it was faulty out of the box you should be ok - just stay calm in the store and ask to speak to the most senior person on site - if no joy ask for details of customer service and make notes of times and names of people you speak to in store and on phone.
    John
  • irishjohn
    irishjohn Posts: 1,349 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    thanks custardy - didn't know it was eternal hard drive - not a games man myself
    John
  • threedee
    threedee Posts: 126 Forumite
    Part of the Furniture Combo Breaker
    While its technically correct i dont think its a good idea to mention this :D

    Less they know less holes they have to hide into. Facts only, which really are like this
    1) Paid for box at the till
    2) Got the receipt
    3) Waited for item to be found in warehouse
    4) Pick it up, go home
    5) Connect - nasty sounds + E68 error.

    The fact that i know what causes fault is irrelevant inthis case. Fault was "out of the box".
  • irishjohn
    irishjohn Posts: 1,349 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    sounds good to me - although probably no harm in telling them you googled the error message and it seems to indicate hard drive error
    John
  • missile
    missile Posts: 11,770 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    edited 28 December 2009 at 6:59AM
    custardy wrote: »
    the 360 hard drive is external and can be removed without any warrenty issues

    I had a similar fault with the HD not working on my X Box which I bought from HMV.

    There was nothing wrong with the HD but a little plastic lug on the box which retains the HD was broken and I needed a new box. Apparently this is a common fault?

    Your contract is with Argos and they are responsible. Like most retailers, HMV tried to fob me off and told me to contact m$. After some discussion, as a good will gesture:rolleyes:, the manager agreed to give me a replacement.
    "A nation's greatness is measured by how it treats its weakest members." ~ Mahatma Gandhi
    Ride hard or stay home :iloveyou:
  • Anihilator
    Anihilator Posts: 2,169 Forumite
    Ill bet by tonight the OP has a fully working version despite his moaning.
  • threedee
    threedee Posts: 126 Forumite
    Part of the Furniture Combo Breaker
    I am sorry for the long delay.

    I have got the new disk from argos. Also discovered some disturbing facts about them.

    Went in, spoke directly to shift manager, he says "no problem" we can replace the disk only, no need for the rest of the console (which works fine btw). I say "cool, lets do that". And so he did. He took an Elite Xbox360, opened the sealed box, took off a hard drive module, handed it to me, took my broken one and put it in new xbox he just opened....AND PLACED IT BACK ONTO THE SHELF WITH THE REST OF NEW XBOXES. Simple as, disturbing as hell...

    In an unlikely event of the stack being ALL defective (unlikely, i got my new drive from the stack) someone is going to get my old broken hard drive. How uncool is that ? Should bother to report it higher up the argos foodchain ?

    Ah, i got a receipt and a new warranty date for replaced disk as well, so it all looks legit practice, but still a bit unsettling...
  • brettcta
    brettcta Posts: 4,693 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    it'll probably be put there until it's sent back
    helpful tips
    it's spelt d-e-f-i-n-i-t-e-l-y
    there - 'in or at that place'
    their - 'owned by them'
    they're - 'they are'
    it's bought not brought (i just bought my chicken a suit from that new shop for £6.34)
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