Direct Debit

jonesMUFCforever

stclair wrote: »

Even though the decision was made the working day before, if the account holder pays money into there account on the day the direct debit left there account they wont be charged if the status is changed in back office.

Hence telling the cashier if you pay money in over the counter, or if your transfering from another account they should call lending and advise them of the credit and what its for IE too cover the DD thats left account.

Ill be expecting lots of calls from customers in the same situation on tuesday. Ill be just simply telling them to ensure money is paid into there account by 15.30 then they wont be charged.

In your dreams!
No cashier will have time to phone anybody and furthermore nobody will take any notice.
As I say the bank will either decide to pay or bounce the payment before the bank opens.
If the decision is to bounce paying in on the day will make no difference - if the bank decides to pay a payment then paying in means no charges will be applied.

stclair

jonesMUFCforever wrote: »

In your dreams!
No cashier will have time to phone anybody and furthermore nobody will take any notice.
As I say the bank will either decide to pay or bounce the payment before the bank opens.
If the decision is to bounce paying in on the day will make no difference - if the bank decides to pay a payment then paying in means no charges will be applied.

The cashiers dont call anyone they change the status in back office.

Lendings view on the matter is as long as a customers pays funds into there account before 15.30 to cover the DD on the day it debited, they will not be charged and the DD will be paid.

The OP question started "A DD has bin taken from my account and ive gone overdrawn by £39.00, Will i be charged for this ?" and im telling them no they wont if they pay money into there account on tuesday before 15.30.

I know lloydsTSB also adapt the same policy along with other banks.

missile

DeanT wrote: »

A DD has bin taken from my account and ive gone overdrawn by £39.00, Will i be charged for this ?

it says the direct debit was taken on 29th december but its only the 27th today

This does not make any sense to me

cottager

missile wrote: »

This does not make any sense to me

I think it'll probably be showing as due to go out on Tuesday 29th, but the OP spotted it yesterday.

Other banks may be different, but with my RBS account (Natwest) Saturday/Sunday are the only days you can see payments going out ahead of time, i.e. for the Monday, as their overnight processing is done over a Fri/Sat night. Or right now as it's a holiday they'd have shown from Christmas morning as due for Tuesday, as they'll have done their processing over Thu/Fri night... and the Tuesday payment amounts will have been deducted from the available balance then, but (AFAIK) it doesn't mean the payments have gone yet; they're just scheduled.

Otherwise, for the rest of a normal week Tues-Fri, payments don't show till the same day they're due out... by about 6 or 7 (or whatever) a.m. after overnight processing.

Twister84

stclair wrote: »

Ill be expecting lots of calls from customers in the same situation on tuesday. Ill be just simply telling them to ensure money is paid into there account by 15.30 then they wont be charged.

I'm sure it's 2.30 pm and not 3.30 pm!

jonesMUFCforever wrote: »

In your dreams!
No cashier will have time to phone anybody and furthermore nobody will take any notice.

C'mon, we're not that bad! lol Some of us actually want to help the customer believe it or not - but I don't see the reason to call lending myself tbh

jonesMUFCforever wrote: »

As I say the bank will either decide to pay or bounce the payment before the bank opens.

Exactement....

jonesMUFCforever wrote: »

If the decision is to bounce paying in on the day will make no difference - if the bank decides to pay a payment then paying in means no charges will be applied.

Which is why you need to tell the cashier that you are paying/transferring to cover an item going out, so we can attempt to override the original decision (note that it won't let us override every single d/d and there is very little we can do if that's the situation )

stclair

Twister84 wrote: »

I'm sure it's 2.30 pm and not 3.30 pm!




C'mon, we're not that bad! lol Some of us actually want to help the customer believe it or not - but I don't see the reason to call lending myself tbh




Exactement....




Which is why you need to tell the cashier that you are paying/transferring to cover an item going out, so we can attempt to override the original decision (note that it won't let us override every single d/d and there is very little we can do if that's the situation )

Yeah I believe it is 15.30 but customers are told 14.30 to be on the safe side.

Normally the overrides start failing about 15.20 well they did today anyway.

They only need to call lending if they transfer the money in from another account.