hoax caller leaving their number

Markie11

Apologies in advance for introducing this on your post.

The name Jemma-T pops up again. Wasn't that long ago she had a pop at one of my posts?

Just try and be helpful Jemma-T

Markie11 wrote: »

I recently received my new quarterly bill from BT and livid with the extra charges that have been made. All that I should be charged is the 3 lots of monthly rental. My calls are with Tiscali so shouldn't be charged for any of these, but I have been charged £7.77 for caller display (which I don't have).

There is also a credit and the bill, why? To refund the same charge they made on the previous quarterly bill.

Why are they continuing to charge me for this when I don't have it?

This is really a rant, but can anybody offer any advice on how to take this forward. I've already mailed them.

Jemma-T wrote: »

Phone them and ask as they'll have far more info than you've given us here (nothing really).

Markie11 wrote: »

Thanks for your response BT Rep. I've already emailed BT via their website with all essential details.

Thanks Jemma-T for your not very useful response. As mentioned in my initial post, I had a credit on the bill which was for the same issue (charges for caller display though don't have it). I've been through this before and the last time I did ring them, spent probably a good half hour at least to have a refund and some customer care agent telling me I must have selected it, making me out to be a liar.

What I really want is BT to put their hands and say 'ok we got this wrong. Here is a refund and compensation for the inconvenience it has caused.' I shouldn't have to keep calling BT.

Jemma-T

Markie11 wrote: »

Just try and be helpful Jemma-T

Your time might be better served working in a chairty shop or something to use up your spare energy rather that filling up threads with useless posts about other people.

I think they call that stalking now too.