Repeated failure to repair car from main dealer

cyclonebri1

Steve_xx wrote: »

The thorny problem here is to a degree dependent on how you explained to the garage what was wrong in the first place, ie you didn't send them on a wild goose chase. Not that I'm suggesting that's what you did.

The garage have a duty to take 'reasonable' care in effecting a repair. They must be competent. Yet it seems that they have demonstrated that they are not competent. If you take it to the small claims court to recover some or all of your outlay you need to remember that the judge may have had a garage incident in his or her lifetime and therefore may be sympathetic to you. Judges do get case hardened.

Going back to the credit card situation. As I explained, the credit card company, under the Consumer Credit Act, Section 75, do have some responsibility to ensure that goods and services paid for are satisfactory. Therefore the credit card company is actually jointly liable to you. It will certainly be easier for you to reclaim your money from the credit card company than it would be to start court proceedings. Also, you would need to demonstrate to the credit card company that you had endeavoured with the garage to resolve it between you.

You must keep copies of written correspondence between you and the company and you would do well to encourage written correspondence as opposed to phone calls. Use email if necessary in order to gather written evidence of the story so far.

You can read here about the Consumer Credit Act:

http://www.moneysavingexpert.com/shopping/section75-protect-your-purchases

That's a pretty solid reply.

I'd go with that