We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Faulty LCD TV

Options
Hi

I purchased a LCD TV from Curry's at the end of November 2008. The last few days it has started to develop a fault with the display which requires me to power it off and on again to resume viewing. I went into Currys to enquire about a repair or replacement, but was informed that as it was now outside of the years manufactures warrently, i would have to get an independant report of the issue and send it to them. As a result of this they "may" refund me the cost of the engineer and "may" put some money towards a replacement tv.

I have been doing some research on this and have seen numerous articles on the EU Consumers laws which mean products are covered up to 2 years. With this in mind, can i demand that Curry's repair or replace the product or do i still need to fork out for an independant check?

Any help would be gratefully appreciated

Comments

  • Esqui
    Esqui Posts: 3,414 Forumite
    Forget anything to do with the EU. We have the Sale of Goods act which has all that and more. Strike the EU from your mind!

    Done? Good, now you will need to get the report done. If it shows an inherent fault, then you'll get the TV repaired and the report cost refunded,
    Squirrel!
    If I tell you who I work for, I'm not allowed to help you. If I don't say, then I can help you with questions and fixing products. Regardless, there's still no secret EU law.
    Now 20% cooler
  • deanos
    deanos Posts: 11,241 Forumite
    Part of the Furniture 10,000 Posts Uniform Washer
    hcabs99 wrote: »
    I have been doing some research on this and have seen numerous articles on the EU Consumers laws which mean products are covered up to 2 years.


    Its not a law its a directive and the UK already has the SOGA as mentioned above, what Currys are telling you is correct
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 351K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.6K Spending & Discounts
  • 244K Work, Benefits & Business
  • 598.9K Mortgages, Homes & Bills
  • 176.9K Life & Family
  • 257.3K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.