Vodafone taking direct debit after cancellation

dornoch

Hi,

My Vodafone contract had expired however I was still using the phone and paying them monthly. I then called them to cancel the account as I no longer needed the phone. They agreed and said it would be cancelled after 30 days.

I forgot to cancel the Direct Debit with my bank assuming they would no longer be taking the monthly charge. However I found that they have still carried on taking it for two months since I verbally cancelled the account with them.

Even though the contract had expired should I have informed them in writing that I wanted the account stopped? I was told by them that it would be cancelled and the number disconnected and presumed this was adequate as the contract expired some months earlier.

Are they obliged to pay me the money back for these two months (no calls were made).

John

Jon_01

Did you cancel or ask for a pac code ?
Did the phone still work over those 2 months ?

DarkConvict

By expired, all it means is you served your minimum term and it will carry on a 30 day rolling contract instead.

You can't cancel over the phone so if the agent said this you were misinformed, you need to cancel in writing, an email to vodafone is sufficient. The need to cancel in writing (giving 30 days notice) is written in your contract.

Whilst you can pull back the money from vodafone via the bank as it was paid as a DD, i do not believe you are entitled to a refund because you did not follow the cancellation procedure. You would need to contact vodafone to discuss this (ill get the details)

Vodafone_company_representative wrote: »

Hi

Could you please contact us by following this link.
(Please quote the code WRT135 in the subject line and your user name and a link to this thread in the message body. This will ensure that the message comes directly through to our team.)

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All the best,

Espi
Web Relations Team
Vodafone UK

thommy

DarkConvict wrote: »

By expired, all it means is you served your minimum term and it will carry on a 30 day rolling contract instead.

You can't cancel over the phone so if the agent said this you were misinformed, you need to cancel in writing, an email to vodafone is sufficient. The need to cancel in writing (giving 30 days notice) is written in your contract.

Whilst you can pull back the money from vodafone via the bank as it was paid as a DD, i do not believe you are entitled to a refund because you did not follow the cancellation procedure. You would need to contact vodafone to discuss this (ill get the details)

DarkConvict is spot on here. Your only hope would be the fact that you might have been misinformed. Bit of a long shot but ask if there is a recording of your phonecall.