We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Useless vodafone call centre
jd87
Posts: 2,345 Forumite
I phoned up Vodafone today because I've had my contract 9 months now and I was looking to downgrade my price plan. I have been on a contract that gives me unlimited mobile internet usage. I explained to the person on the phone that I don't mind too much how many minutes/texts I get, as long as I can still have unlimited internet. The lady I spoke to didn't seem to have a clue what I was on about.
Her: "Ok let me see what I've got on my screen... Oh this one says you get 900 minutes and unlimited texts"
Me: "And what about unlimited internet?"
Her: "Erm... Yes it says you get Vodafone mobile internet"
Me: "Does that me it's unlimited?"
Her: "Erm......It says Vodafone mobile internet yes."
She just didn't seem to understand the question. I went with it anyway but now I'm a bit worried. How can I get someone from Vodafone who knows what they are doing? Is there a way to email them perhaps?
[EDIT] Damn I meant to put this under Mobiles. Mod feel free to move. Thanks
Her: "Ok let me see what I've got on my screen... Oh this one says you get 900 minutes and unlimited texts"
Me: "And what about unlimited internet?"
Her: "Erm... Yes it says you get Vodafone mobile internet"
Me: "Does that me it's unlimited?"
Her: "Erm......It says Vodafone mobile internet yes."
She just didn't seem to understand the question. I went with it anyway but now I'm a bit worried. How can I get someone from Vodafone who knows what they are doing? Is there a way to email them perhaps?
[EDIT] Damn I meant to put this under Mobiles. Mod feel free to move. Thanks
0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 352.2K Banking & Borrowing
- 253.6K Reduce Debt & Boost Income
- 454.3K Spending & Discounts
- 245.3K Work, Benefits & Business
- 601K Mortgages, Homes & Bills
- 177.5K Life & Family
- 259.1K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards