Warranty advice. PC Motherboard. Dabs.com

petersandyglen

They cannot get away with that, Goods sold should be fit for purpose and of merchantable quality, 4 or 5 months is nothing for an article £100 or so to just break down. Persist and insist, otherwise threaten them with Trading Standards.
Peter.

smcaul

I'm with the two above posters - tell them that their 90 day warranty means nothing and that you are claiming under the Sale of Goods Act, not their warranty. A £100+ motherboard should last much longer then 5 months!!!!

Azimuth99

Thank you smcaul, petersandyglen & Zanzibar,

My thoughts are along the same lines - although I didn't realise SOGA extended to B-Grade. Now that I think about it - I suppose it must. My sister is furious that I've been sold B-Grade goods - and none of my receipts or on-line account records show this. I think she has a point.

Also, it strikes me that if an item has been used etc, would it not be prudent to 'extend' the warranty, rather then reduce it. My tiny brain says this is the wrong way round.

Anyway,

I have written a letter to the MD, as per template letter on this web site. The replies I have had so far are just e-mails to my e-mails. Remember, I've only just found out about the B-Grade thing. We'll see what the written approach does for my rights. Who knows. I think the MSI approach is dead though.

Many thanks to everyone who've replied so far. Much appreciated.

Merry Xmas. I'll come back in the New Year/after Xmas with an update.

Azimuth99

Azimuth99

OK. Got a reply from MSI about warranty. They suggest the same route as previously advised (above). Contact Dabs, get detailed explanation, SOGA then Trading Standards.

However, they will (if necessary) fix the board (£24 handling charge). So at least I have another option, which I didn't before.

No reply from Dabs yet regarding my SOGA letter - but that's not surprising given Xmas holiday.

Azimuth99

gollum007

Try ringing them. There is a number for the Marketing department on Saynoto0870, and this has always got results for me in the past, as it bypasses the normal email only CS dept, and instead seems to get you senior management. (I've dealt with the warehouse manager in the past)

I'd note that MSI also carries a two-year warranty from the build date. AFAIK there should be no charge for this whatsoever-
http://support.msicomputer.co.uk/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=4&nav=0,3
Submit a warranty case here-
http://support.msicomputer.co.uk/index.php?_m=tickets&_a=submit&step=1&departmentid=15

-Gollum

Azimuth99

Thank you gollum007. That's very a very helpful 'suite' of suggestions. Will definitely consider that in the coming weeks.

I'll wait a bit longer for dabs to reply to my letter. In fact, as far as I can tell, it may not even have reached them yet - as Post Office tracking number still says 'In The System'. So much for signed for delivery etc.

Azimuth99

baza52

the board in only about £50 new these days.
At least you would get a full warranty on it.

Perhaps its time for a newer faster mobo..........

Azimuth99

That's a non starter in reality. I'll avoid a long technical argument, as this is a consumer rights thread. Identical spec mobo minimum cost is £80+VAT (ASUS). I'm unemployed. See the problem? Also, remember Windows is hardware locked to mobo for OEM. SO, even an identical mobo will fail to boot. Microsoft will not permit mobo changes - regardless of registration. They deem it illegal under OEM license terms. My choices are slim. Consumer rights is the way to go for me.

Azimuth99

dabs issued an RMA via e-mail today (6/1/2009) for return/repair of my mobo. IF, I have read the post correctly, they will return it to MSI under MSI's warranty - and proceed from there.

This is a wonderful solution to my tricky problem - and it seems the written SOGA letter was the right way to go. Perhaps Customer Service operate under different directives - hence my inability to make headway. Who knows.

Will update when I get my board back. Thanks to all for help.

Azimuth99 :j

gordikin

Excellent news, and a 'well done' to all who advised.