Moved house and no mobile signal

dieselhead

I have moved house and in my new home there is no mobile signal, on occasion I can get a signal if I stand by the window, but sometimes like this evening there is nothing. According to the T-mobile map I should have a signal and a fairly good one.

I recently renewed my T-mobile contract for a further 18 months (this was before I moved house), am I stuck with a phone that doesen't work when I am at home? Or is there any way out of the contract as I have no signal?

OneADay

Not much joy, if you had informed t-mobile before moving and checked signal - then you would have a case. Otherwise you are stuck with the contract.

If the phone is of some value, you might want to sell it and get a cheap replacement and use the remainder of the money towards the line rental or perhaps transfer contract to a family member who can get t-mobile reception at their location.

dieselhead

Thankyou for your swift response, unfortunately the phone is now a couple of years old, in money saving fashion I decided to keep my old phone and have cheaper monthly payments.

DarkConvict

Mobile signal is not guaranteed inside a building as the walls dampen the signal alot. If you are still within 7/14 days of taking the upgrade you might be able to cancel.

However if you have moved mid-contract then they won't do anything as it was a change in your circumstances not theirs. If you get no signal at all is there anyone you can sell the contract too, otherwise i can only suggest you leave it by the window or ask about buying out your contract.

dieselhead

Nope unfortunately far from signing up but still have 11 months to run on the contract. As I said above there is no phone involved, so I am considering trying to buy out the contract, and move to another network.

How do you go about buying out a contract, do you make an offer or do they come up with an amount, is it normally negotiable?

How do I choose a new network, as, T-mobile my current network show reasonable coverage in my area but that is just not the case, what if the other networks maps are as inaccurate.

OneADay

The buying out contract is your total line rental payable to end of contract (roughly 11 x monthly line rental then)
Rather than trying to pay it all off, I would continue paying it - maybe they get the signal improved in your area at some point or you move etc. etc.

Three have a coverage checker on their site, sure I have seen one on Vodafone site once - you just have to check on the sites, ask other people living near you to tell you what network works best. Don't forget to check coverage for other areas you go to, like workplace etc.

OneADay

Oooer this site has links to all the network coverage checking facilities

http://www.directmobilephones.com/coverage.htm

Ypaymore

If you have a landline at home you could divert calls to that, and just use mobi when your out and about,rather then pay large cancellation fee.