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Plusnet BB problems

Anybody had problems with their BB? Had a fault for over a week now and still waiting for it to be fixed.In the first month of a 12 month contract and not happy with it really.It's maybe cheap for a reason?!

Comments

  • Get on to their forums. The technical support there is usually much better.
    Dave. :wave:
  • ComplexP
    ComplexP Posts: 328 Forumite
    What's the fault?
  • bestpud
    bestpud Posts: 11,048 Forumite
    Yes, I have! It keeps cutting out and has been for several weeks now! :mad:

    It's getting worse, despite all their website messages saying it is all sorted.

    If you look at the website you can see they've had major problems but I'm getting fed up with it now.
  • You need to diagnose the problem is it
    The Phone line
    Wiring
    Micro filters
    Router/Modem
    Software

    If its cutting out there will be a reason but it may not be Plus net - Phone them and ask them to remore test your line - Then check your set up.
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