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Who do I complain to?

Mirtos
Mirtos Posts: 728 Forumite
Hi everyone.I need to complain to Orange, and I read on one of the "how to complain" discussions that the best way to do it is to the CEO of the company in a directly addressed letter.Does anyone know who the CEO or Orange is? And what the correct address is? - I figured that if anyone would know it would be the MSE peeps!Thanks.
Official Debt Free Wannabe Nerd Club member 095! Debt Now:
M&S £5000 £2071.49 - 3.9% |Cahoot Loan £8646.96 £7453.24 - 5.8%| Barclays OD £2250.00 £991.99 - 0% Halifax Card £1620.60 - 0% Savings: £927.59
Grand Total = £22,540 £11,209.73 :eek:Total paid off since 31st May '06 = £11,330.27 :T Semi-DFD Dec'07?
Savings for temporary unemployment fund: £763.05 @ 8%, £164.54@ 4% Total savings: £927.59

£18k Challenge £18,934.21 £11,209.73 to go!
Proud to be dealing with my debt.

Comments

  • DonnyDave
    DonnyDave Posts: 1,579 Forumite
    What is the complaint about?

    I had an over-billing issue and called CS twice and got cut off on both occassions. I e-mailed the Executive Office and the following day someone phoned me from there, explained why it had happened, corrected the error and refunded my the excess charges.

    The e-mail address you need is [EMAIL="executive.office@orange.co.uk"]executive.office@orange.co.uk[/EMAIL]
  • Mirtos
    Mirtos Posts: 728 Forumite
    Just about general rubbish ness and my overall disappointment in them!
    Official Debt Free Wannabe Nerd Club member 095! Debt Now:
    M&S £5000 £2071.49 - 3.9% |Cahoot Loan £8646.96 £7453.24 - 5.8%| Barclays OD £2250.00 £991.99 - 0% Halifax Card £1620.60 - 0% Savings: £927.59
    Grand Total = £22,540 £11,209.73 :eek:Total paid off since 31st May '06 = £11,330.27 :T Semi-DFD Dec'07?
    Savings for temporary unemployment fund: £763.05 @ 8%, £164.54@ 4% Total savings: £927.59

    £18k Challenge £18,934.21 £11,209.73 to go!
    Proud to be dealing with my debt.
  • Mirtos
    Mirtos Posts: 728 Forumite
    Right. I've found the info, and thought I'd post it here in case any one else was ever looking.To complain to Orange CEO, write to him at:Sanjiv Ahuja
    Orange
    Great Park Road
    Almondsbury Park
    Bradley Stoke
    Bristol
    BS32 4QJ
    Official Debt Free Wannabe Nerd Club member 095! Debt Now:
    M&S £5000 £2071.49 - 3.9% |Cahoot Loan £8646.96 £7453.24 - 5.8%| Barclays OD £2250.00 £991.99 - 0% Halifax Card £1620.60 - 0% Savings: £927.59
    Grand Total = £22,540 £11,209.73 :eek:Total paid off since 31st May '06 = £11,330.27 :T Semi-DFD Dec'07?
    Savings for temporary unemployment fund: £763.05 @ 8%, £164.54@ 4% Total savings: £927.59

    £18k Challenge £18,934.21 £11,209.73 to go!
    Proud to be dealing with my debt.
This discussion has been closed.
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