Parcelforce - Non-Delivery

Kavanne

What are my rights in regards to this?

I know my parcel went on the lorry for 'Express AM' delivery this morning. Nothing turned up. I went out this afternoon half expecting a card when I got back but there's nothing and no delivery attempt at all.

I paid £10 for Saturday specific delivery, can I claim this back off the retailer (online) or Parcelforce themselves?

Cheers

custardy

Kavanne wrote: »

What are my rights in regards to this?

I know my parcel went on the lorry for 'Express AM' delivery this morning. Nothing turned up. I went out this afternoon half expecting a card when I got back but there's nothing and no delivery attempt at all.

I paid £10 for Saturday specific delivery, can I claim this back off the retailer (online) or Parcelforce themselves?

Cheers

you can ask the retailer,most will refund
remember things happen,especially with the weather
just today i got stranded after some plonker parked his lorry and blocked my van in for 45 minutes!! outwith my control
plus for couriers they run a very small staff on Saturdays

Kavanne

Still says 'out for delivery' this morning as the last update on their 'tracking'

We've sent an email to the retailer asking them to get the item back from Parcelforce and issue us with a full refund as we are going away on Tuesday. Grrraaaaaah

KeithP

Kavanne wrote: »

I know my parcel went on the lorry for 'Express AM' delivery this morning.

How do you know that?
All you know is that is what they wrote on the tracking info.

Kavanne wrote: »

...as we are going away on Tuesday. Grrraaaaaah

So that's two whole days when it could arrive.

Kavanne

KeithP wrote: »

How do you know that?
All you know is that is what they wrote on the tracking info.


So that's two whole days when it could arrive.

Ah sorry, I see I did not include details

Yes, the only info I have to go on is the tracking info on parcel force's website.

I tried to arrange redelivery online but the first day they could do it was Tuesday, not Monday, and I will be out both those days preparing for Xmas anyway; Monday shopping and Tuesday at 10am we'll be going away until 28th Dec...

We requested, and paid for, Saturday delivery for a reason and I feel that, Keith, you think I am being unreasonable? I'm sorry but I don't understand why you feel I may be in the wrong here

KeithP

Well, as Custardy says, things happen.

If you really want it before Christmas you may have to re-arrange your week.

Alternatively, cancel the order.
Under Distance Selling Regulations you have that right.
(You did ask about your rights)

Kavanne

Yes, as I have done, I have emailed the retailer and asked them to get the item back from Parcelforce to give me a refund I hope that makes sense.

Forris

Kavanne wrote: »

What are my rights in regards to this?

I know my parcel went on the lorry for 'Express AM' delivery this morning. Nothing turned up. I went out this afternoon half expecting a card when I got back but there's nothing and no delivery attempt at all.

I paid £10 for Saturday specific delivery, can I claim this back off the retailer (online) or Parcelforce themselves?

Cheers

Yes, you can claim your money back from the retailer. It is best to deal solely with the retailer on this and let them deal with PFWW.

As to what has happened to your parcel, it would seem that it has been simply 'failed'. The reason that you would not have been able to book a re-delivery for Monday is that the parcel would not have been scanned back into the depot when it was returned on the van on Saturday afternoon (as Custardy says, skeleton crew on Saturdays). This means that the system thinks it is not in the depot (although, unless lost or stolen, it obviously is) so cannot book the parcel out again.

If you were to get Amazon to chase the PF depot on Monday then they should make sure that it is delivered for you. If you are in the OX, RG8, RG14-20 or HP9-15 postcodes then let me have the details (PM me if you wish) and I will check the depot for you in the morning.

Kavanne

Thanks but I am down in Southampton and the retailer is ebuyer. If i
I could wait in on mon, I would but id rather have my money back and try again another time

Kavanne

Update;

Well it's all happened today.

We spoke to ebuyer who said Parcelforce told them they couldn't deliver on Saturday as it wasn;t the usual driver on the route and he couldn't find our house....

They assured us it was out for delivery today.

We got our money back for postage off ebuyer

Then at about 12 Parcelforce's website said my package had been signed for!!! I had had no knock and apparently it had been signed by the addressee.... (illegible scribble as the signature)

I found the direct number to the Solent depot on saynoto0870.com and called them and launch a tirade basically (I may have called their delivery driver a liar more than once... but by this time I was frustrated that 2 !!!! ups had affected my 1 delivery!!)... the lady put me on hold and phoned the driver who had apparently realised what he had done and already retrieved the package and that it would be with us 'soon'

at 3pm he turned up... sigh, he apologised and said that if we were polite to the shop we could get our money back haha. what a farce!!

cwcw

Well, I also paid £10 for ebuyer's Saturday delivery and have been waiting in all morning for it. The tracking details show it was with Parcelforce from about 5am and is "out for delivery" on the express AM service (by noon). Just gone noon and nothing, and I need to go out soon. Not pleased, and weather is no excuse now we're in the summer!

Edit- quick update to that, I've refreshed the tracking page and it now says "attempted delivery" at 11.40am. I can safely say, given I'm sat 6 feet from the front door and have been for the last 2 to 3 hours, that no delivery was attempted. Needless to say they didn't put a card through the door. No doubt they "couldn't find it"..... a FULL refund will now be sought.

Edit 2 - spoke too soon, all is forgiven - just arrived literally as I was about to go out. Not sure about why the tracking said attempted delivery at 11.40 though.