ebay/PAYPAL mislead in small print

oreges

Hi everybody,

Paid £1000.00 for a TV which never arrived. Contacted ebay/PAYPAL who told me the funds had been frozen, in the sellers account. They have now refunded me a measely £105.00 saying that the funds had been released to the seller even after I had warned them, and the so called £500.00 buyer protection has limitations which are only apparent when you go into the small print. A multi million pound organisation which is part of the ebay empire has very little regard for the individual buyer, and as long as they get their multi million pennies worth they don't seem to be too bothered. Also try contacting ebay by phone, it's easier to talk to Tony Blair about his toenails.

hjb123

You paid £1000 on ebay for a TV? Sorry but I wouldnt pay this much without seeing it - I would be more likely to collect it and pay then.

Have you tried contacting the seller - whats his feedback like?

soolin

If you paid using a credit card via paypal then contact your Card issuer immediately and claim from them.

Soo

bleugh

can we have the auction details please?

you need to contact your credit card company URGENTLY, file a chargeback with them, read up here on other similar problems (seach the forums!)

paypal will likely 'harass' you if you do this, as they'll be out of pocket, not you, but, you have a guarentee with your credit card company, the goods didnt arrive, paypal needs to sort it out with them :-)

good luck, and keep us updated

jenniferpa

And if you didn't pay by credit card, you really should go the small claims route.

Incidentally - paypal t & C's can be very confusing but I find it hard to believe that anyone planning on spending £1000 on something wouldn't read each and every word. I'm sorry if that sounds unsympathetic.

oreges

soolin wrote:

If you paid using a credit card via paypal then contact your Card issuer immediately and claim from them.

Soo

Hi Soolin
Phoned Barclycard and they were not to helpfull with regard to paypal. They said they did not have some agreement with them but would send claim form anyway

oreges

bleugh wrote:

can we have the auction details please?

you need to contact your credit card company URGENTLY, file a chargeback with them, read up here on other similar problems (seach the forums!)

paypal will likely 'harass' you if you do this, as they'll be out of pocket, not you, but, you have a guarentee with your credit card company, the goods didnt arrive, paypal needs to sort it out with them :-)

good luck, and keep us updated

Phoned Barclycard and they were not to helpfull with regard to paypal. They said they did not have some agreement with them but would send claim form anyway

oreges

bleugh wrote:

can we have the auction details please?

you need to contact your credit card company URGENTLY, file a chargeback with them, read up here on other similar problems (seach the forums!)

paypal will likely 'harass' you if you do this, as they'll be out of pocket, not you, but, you have a guarentee with your credit card company, the goods didnt arrive, paypal needs to sort it out with them :-)

good luck, and keep us updated

Ebay Item no 9716545379


Winning bid: £1,000.00

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Ended: 27-Apr-06 14:05:07 BST
Postage costs: £38.95
Parcelforce 48
Post to: United Kingdom
Item location: belfast, Antrim, United Kingdom
History: 2 bids
Winning bidder: oreges ( 114)

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Listing and payment details: HideShow
Starting time: 22-Apr-06 14:05:07 BST
Starting bid: £1,000.00

Payment methods: PayPal,
Personal cheque,
Postal Order or Banker's Draft
See details

Seller: jonathan1discount ( 0 ) No longer registered with eBay
Member: since 21-Jan-06 in United Kingdom
Registered as a private seller


Description Seller assumes all responsibility for listing this item.

Item Specifics

Condition: New


The 45" 42WL58P television opens up the door to the world of High Definition Images: Using latest image enhancement technology, 42WL58P guarantees a very good image quality.
PIXEL PROcessing III unifies various digital picture optimization methods ranging from noise reduction and Overdrive for ghosting free motion display over to dynamic contrast adjustment. “Real Digital Picture” enables an entirely digital picture processing within the device. Hence, quality reducing analog/ digital and digital/ analog converters are avoided this way.
Color management provides the user with full control over his LCD TV. Color saturation and hue can be individually adjusted after one’s own personal fancy.
42WL58P includes a slimline speaker system, which has been developed in cooperation with Onkyo and is supposed to ensure adequate sound quality. With the SRS-WOW sound enhancement system, more natural depths, stronger bass and an improved sound brilliance is achieved.



Postage, payment details and return policy
Domestic Handling Time
Will usually dispatch within 1 working day of receiving cleared payment.

Postage Cost Services Available Delivery Time* Available to
£38.95 Parcelforce 48 2 working days United Kingdom only

*Sellers are not responsible for delivery time. Delivery times are provided by the carrier, excluding weekends and bank holidays, and may vary with package origin and destination, particularly during peak periods.

Will post to United Kingdom.

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Postal insurance
£10.59 Optional

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Seller's return policy:
Item must be returned within: 7 Days of receipt
Return Policy Details: Returns will be accepted only if a defect has arisen ib the product or the item has been damaged in transit, original packaging must be retained until 7 day return period has expired, returns after this date will require authorisation from supplier.
Learn about return policies.

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Seller's payment instructions
We accept Postal orders and Personal Cheques we also accept Credit cards this is via PayPal.

me4bargains

oreges wrote:

Hi everybody,

Paid £1000.00 for a TV which never arrived.

Go to ask you this? Why, why, why, why, why did you do it?
The guy has no feedback and used a supplied photo.
Did you not ask to see more pics? Why did you hand over a ton to someone with zero fedback?
Are you on a wind-up?
Sorry if I sound unsympathetic but I can't believe someone would spent a grand 'just like that'!! :cool:

slowen

Sorry to say it but it looks like you are too trusting as stated above with the seller having no feedback at all and I would not be surprised if the seller has done it to others as well

I would never spend £1,000 via paypal under any circumstances let alone a seller with no feedback as it is too risky

Good luck in trying to re-claim your funds

xycom1

jenniferpa wrote:

And if you didn't pay by credit card, you really should go the small claims route.

If they even have the true details of the scammer's identity.

As usual, PayPal protects neither sellers nor buyers. PayPal only protects themselves.