Suicidal Outlook? Problems... Problems...

John_M_Business

Hi there

Wonder whether you can help. My Outlook just wants to shut itself down at any available opportunity.

Initially it was all going fine. Then, when I minimised and clicked on the 'button' for Outlook in the bottom menu bar it closed (rather than reappeared in the window). Now, as soon as I minimise, it shuts itself down...

What is going on... have trawled through 'Options' and 'Settings' several times, and this problem is not happening with any other programme... any experienced technicians out there know what may be going on??

Thanks

John

Toxteth_OGrady

Try an Outlook repair by running "Scanpst.exe"

If you're using XP it should be located in C:\Program Files\Common Files\System\MSMAPI\1033.

:cool:

TOG

John_M_Business

... then what do I put in the field for the file? Outlook.exe??

John_M_Business

... no, this hasn't fixed the problem, unfortunately. Any other ideas?

Seraphim

Is it logging anything in your event logs?
Right click on ' My Computer' and go to 'manage'
Expand 'Event Viewer' and look for anything with a red cross in the systems and applications log that happened around the time that Outlook crashed. If there are any, copy and paste the messages here, or drop me a PM and I'll take a look through them.

John_M_Business

Hi there

Thanks for the offer... but though there are a few errors from today, I have just opened Outlook a couple of times and then minimised and nothing has been registered on the Events Viewer. It doesn't even behave like a crash... it just disappears as if closed normally.

startrekker

This is a question I found on a forum
I'm having problems with Outlook 2003. Every time I open
Outlook, it'll open, but then close again immediately. It
doesn't show up in the task manager afterwards.

The answer..
My gut's telling me spyware or a virus, since they both try
to get their hooks into Outlook from time to time. I would
perform an up to date scan for both. Another place to look
for clues might be the event viewer:

Hope it helps

Seraphim

Good point startrekker...
John - download a spyware checker (I use lavasoft's adaware --> http://www.lavasoft.de ), update it and run it and remove anything it finds. Also run a virus check on the PC.

If this doesn't work, it might help if we knew what version of outlook you were using - 2000? 2003? outlook express?

John_M_Business

Thanks very much... I thought it could be one of either - but I have run both scans: have Microsoft Defender and Norton Virus (both with latest updates)... also, it doesn't do anything of its own accord - I have to click 'minimise' or click the icon in the taskbar for anything to happen.

csarge

i'd try running outlook in safe mode. Sounds like there's something running as part of outlook.

try this.
start-->run-->"outlook /safe" (without the quotes - note this may take a while to run, and may ask for the cd.)

If it runs ok, then it's some add-in or other that's causing it.

John_M_Business

OK... so it still had the problem when running in safe mode... so I'll have to look at the add ins? No?