Microsoft address

captainprincess

Hi,
Hope somone can help. I need to send my Mircosoft mouse back as it's not working. I have googled Microsoft but can't seem to find a suitable address to send it too. I guess it needs to be Customer service or complaints?
Thank you in advance!

CHR15

Where did you buy it from??

If direct from MS, go back on the page you bought it. The details should be there.
If you bought it elsewhere, go back to them.

Marty_J

captainprincess wrote: »

Hi,
Hope somone can help. I need to send my Mircosoft mouse back as it's not working. I have googled Microsoft but can't seem to find a suitable address to send it too. I guess it needs to be Customer service or complaints?
Thank you in advance!

Did they tell you to send it back to them?

If so, I imagine they gave you an address to return it to.

If not, you should probably get in touch with them about it before you send anything to them. Call them at 0844 800 2400, or email them here.

nomoneytoday

Go back to the retailer in the first instance

[Deleted User]

I've never had to return hardware to Microsoft, all they've asked me to do is to pass on the serial number of the device then make it illegible before disposing of it myself. You're better off going through the Contact Centre (0844 800 2400) and talking to someone, it's a simple process.

System

1 Microsoft Way
Campus Acrd
Redmond
WA
Unites States of America

busenbust

Microsoft Limited
Microsoft Campus
Thames Valley Park
Reading
Berkshire
RG6 1WG
UNITED KINGDOM

Phone: (+44) 0870 60 10 100
Fax: (+44) 0870 60 20 100

captainprincess

Thanks for the replies
I got it from pc world and took it back, unfortunatly no receipt as it was a gift, and they said they couldn't help and to send it to microsoft. I thought it was a bit strange without contacting them first but they insisted that was what to do, thanks for the contact number I will give them a call.

esuhl

Microsoft have no liability, so I doubt whether they'd do anything to help. Still, you don't know till you ask... Good luck!

penrhyn

You can pick up a mouse for £5.00, probably cost more to send it back, what's wrong with it?

busenbust

captainprincess wrote: »

Thanks for the replies
I got it from pc world and took it back, unfortunatly no receipt as it was a gift, and they said they couldn't help and to send it to microsoft. I thought it was a bit strange without contacting them first but they insisted that was what to do, thanks for the contact number I will give them a call.

Hope you get it resolved CP. Have a great Christmas too! :cool: