T mobile help

Legacy_user

OH has £25 pm t mobile contract was convinced to also take dongle ,he was told this would add £6 to his monthly bill ,they have just taken £182.95 !!:mad::mad: the call centre said it has been activated and used but its still in its blister pack and the sim is still sealed .
does anyone have a uk number for them all we can get is a foreign call centre who say they will pass on the details to the fraud dept but it may take 28 days .

dreamywings1

Oh dear, hope you get this sorted. The numbers I have are :-

From your T-Mobile phone - call 150
From a UK landline - call 0845 412 5000 (charged at local toll rates)

or email www.t-mobile.co.uk/billenquiry

or write to:-
Customer Services,
T-Mobile (UK) Ltd
6 Camberwell Way
Doxford
Sunderland
SR3 3XN

Hope this helps

Oh if you phone from your mobile request them to call you back and you should get someone who has decent english lol x

mchale

If you can, take all relevant paperwork into a T mobile shop and ask manager to witness the packaging is unopened, this should help you to prove your case further down the line.

System

thanks for that ive emailed them so hopefully will get it sorted .

System

mchale wrote: »

If you can, take all relevant paperwork into a T mobile shop and ask manager to witness the packaging is unopened, this should help you to prove your case further down the line.

thanks for that he will do that over the weekend