Hijackthis log - please will someone take a look?

Crescendo_2

Thanks AlienRik. here is the malwarebytes log.



Malwarebytes' Anti-Malware 1.42
Database version: 3380
Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.18372

17/12/2009 18:11:02
mbam-log-2009-12-17 (18-11-02).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 275640
Time elapsed: 1 hour(s), 36 minute(s), 24 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

aliEnRIK

OP ~ bit of a shame about combofix as I feel it might be the only thing that id be able to sort this problem out with

Anyways, plenty of other things to try whilst they get it sorted ~


Download SUPERANTISPYWARE (Make sure you click 'DOWNLOAD LATEST VERSION')
http://www.filehippo.com/download_superantispyware/
UPDATE and PERFORM COMPLETE SCAN
(Then goto console and LOGS and post the log it created then untick it from STARTING UP WITH WINDOWS)

Download CCLEANER
http://www.ccleaner.com/download/builds/downloading-slim
Run the CLEANER scan (UNTICK 'cookies')
Then run the REGISTRY scan (Backup the registry when it asks)


reboot

Download GLARY UTILITIES
http://www.glaryutilities.com/download/gusetup_slim.exe
Run the ONE CLICK scan
Goto MODULES / SYSTEM TOOLS / WINDOWS STANDARD TOOLS / then run SYSTEM FILE CHECKER


Download and run the FREE version of DR WEB
http://www.freedrweb.com/download+cureit/gr/
Turn your anti virus OFF
It will auto QUICK scan
After that set to scan the WHOLE computer and press the 'play' icon

Crescendo_2

Hi RIK, I'm having some trouble with the laptop doing the things you have suggested - Avast is scanning all drives as we speak (Avast's suggestion) - I will get back to you later when I can provide the results you need.

In the meantime - many thanks for your help.

Cres

Crescendo_2

Hi Alienrik
I ended up having to do a restore - so nice and clean now

I've installed Avast AV but I was wondering if you have any suggestions for software to install, to save it happening again (whatever it was!)

Any advice would be great.

Have a great Christmas and New Year - happy travelling!

aliEnRIK

Hang on, a restore or a format and reinstall of the operating system? If all youve done is restore back to an earlier point then its still on your computer

Crescendo_2

Back to factory settings

aliEnRIK

No worries

Im pretty sure I could have cured it without the factory reset, but at least its nice and clean now