Tied into Sky TV by phone number

SteveMK_2

have had sky tele for 5 years. internet and phoneline for about 3 years.

Have just tried to cancel my sky tele package as i'm basically paying £17.50pm for normal tele, itv2 & bbc3 which are both on freeview.

Anyway, turns out i can't cancel the tele without cancelling the phone and broadband, which is fine by me as there are similar deals available elsewhere. However, i've just found out that in order to cancel my sky phone line, and reconnect somewhere else i will not only have to pay the new operator for a new line (£129 from bt, but only £29.99 with talktalk), i'll also lose my telephone number too.

I don't remember ever agreeing to SKY to allow them to lock me in like this? And it certainly wasn't explained to me.

Do I have any rights at all? when i signed up to sky it was through BT, then about a year ago they switched to their own network but i wasn't given a choice in the matter. if they hadn't done that i wouldn't have this problem now......

thanks

penrhyn

Sky should have written to you advising you that they were transferring you to their Voice and broadband network, you should have been able to opt out at that time.

http://mysky.sky.com/portal/site/skycom/mysky/nvnoptout/login?srp=%2Fportal%2Fsite%2Fskycom%2Fmenuitem.f3149782ece3475afb7c7510413071a0&ifurl=site%2Fskycom%2Fmysky%2Fnvnoptout

FYI Talk talk do the same thing.

SteveMK_2

penrhyn wrote: »

Sky should have written to you advising you that they were transferring you to their Voice and broadband network, you should have been able to opt out at that time.


FYI Talk talk do the same thing.

thanks for the info

i logged into that and it says this

We are not transferring your service, therefore you do not need to opt out.
We are only transferring customers with Sky Talk Calls, Sky Talk Line Rental and Sky Broadband to our new network. We don't think you take all of these services from us, so you don't need to opt out from the network transfer as this doesn't apply to you. If you think this is incorrect or you want more information please call 08442 410 515 and we'll be pleased to help.

which is obviously wrong.

I cannot say they never sent me a letter saying i could opt out, as i really dont remember. However, I'm certain i never received a letter explaining the implications of not opting out which i personally think i should have been sent.

it stinks.

spike7451

SteveMK wrote: »

thanks for the info

i logged into that and it says this


which is obviously wrong.

I cannot say they never sent me a letter saying i could opt out, as i really dont remember. However, I'm certain i never received a letter explaining the implications of not opting out which i personally think i should have been sent.

it stinks.

Any letters sent to you by Sky are issued by useing a template from a database.This database is accessed by the operator logging onto your account on Sky's Subscriber Management System,Chordiant.
Any & all correspondance sent to you by Sky since the account was opened is recorded on Chordient & a copy kept on Chordient,along with the ID logon of the person who sent it,date & time.
HTH.