Orange Online - Unreliable and Unhelpful

nssrac

Orange online shop and customer service (different company to the shops!) I have been with Orange for a very long time and watched the network coverage improve and the online customer service level decrease to an almost non existent (rude and unhelpful) level. You cannot (and are told quite catagorically) speak to any line managers. If you are faced with any problem it is the help desk or nothing. With phones costing anything up to £600 or £700 pounds be very careful. They use a courier called DPD which, if you search the internet, have a notorious track record for delivery and Orange use them because they are cheap. Orange online will sell you a phone and take your money even if the phone is not in stock!. If you try to get your money back, they will advise you that it can take anything up to 14 days to get it back. Their head office and regional managers if there are any, are unreachable and it appear to rely heavily on volume sales of cheaper phones to maintain its base. If you can, use an Orange shop. In my experience you will get a better service.
DO NOT USE the online shop or if you do you have been warned. Their Head Office is untraceable and any Bristol number mentioned will redirect you to the appaling help line. In summary, Orange Online, completely unreliable and unhelpful!