RESOLVED- Bit annoyed now-Sainsburys-didnt get my cashback at the till..............

geordie_joe

geminibabe wrote: »

Result! They have called back and said that the money will be waiting at the customer services in my local Sainsburys!

Nice one, glad it's sorted out. And thanks for coming back to tell us. Am I right in thinking your local sainsbury is not the one in your original post?

geminibabe

Yes thats right, I only have to travel about 3 miles now instead of 60!

Praise where due, the lady at head office was a star!

:rudolf::rudolf::rudolf::rudolf::rudolf::rudolf:

DdraigGoch

Lovely to hear it's been sorted out and local to you too.

It might be nice to get the header changed to reflect this; sort of, " - RESOLVED" so everyone knows. Just a thought.

alwaysonthego_2

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Babymumbles

The Sainsbury's i work in you don't enter your pin for refunds they go through as EFT's so you sign for them.

A refund on cashback would be simple, customer service can put it through the till easily. (Card holder would need to be present)

I don't see why they would refund you in nectar points as nectar points isn't cash. Refunds are supposed to be done in the way they were paid for.

Storck

Babymumbles wrote: »

The Sainsbury's i work in you don't enter your pin for refunds they go through as EFT's so you sign for them.

A refund on cashback would be simple, customer service can put it through the till easily. (Card holder would need to be present)

I don't see why they would refund you in nectar points as nectar points isn't cash. Refunds are supposed to be done in the way they were paid for.

The card holder lived miles away and couldn't get back.