Mystery: why no disconnections?

bundly

When my broadband was with Bulldog I used to lose the connection sometimes 2, 3, 4 and occasionally 5 times in a day and was forever unplugging and re-plugging the router to force a reconnection. I phoned them several times and after being on hold for half an hour was put though a farcical series of tasks only to find nothing wrong and the Bulldogs teccies did not ever find out what was going on.

Since I switched over to Sky six months ago, I have not lost the connection once.

The mystery is, my line is with BT. Since swapping ISP I am using the same wiring, the same PC, the same everything, even the same line to the same exchange. Obviously I am loving never having to reset the router, but would love an answer to this mystery!

mrJ_5

How about Bulldog's service was rubbish? That or the problem fixed itself as you migrated to another provider (if you migrate back, things could be ok)

kwikbreaks

The most likely reason is that you are now using a different router.

The other possibility is that the Sky profile has given you a little more headroom by setting a higher target noise margin so you sync a little slower in exchange for more stability.

Assuming you were actually losing sync before then that is nothing to do with the ISP - it is between your router and the dslam in the exchange (which will also have changed).

bundly

"the Sky profile has given you a little more headroom by setting a higher target noise margin so you sync a little slower in exchange for more stability."

That sounds so teccie it must be right, but it might as well be written in Double-Dutch! Doh!

DonnyDave

kwikbreaks wrote: »

The most likely reason is that you are now using a different router.

The other possibility is that the Sky profile has given you a little more headroom by setting a higher target noise margin so you sync a little slower in exchange for more stability.

Assuming you were actually losing sync before then that is nothing to do with the ISP - it is between your router and the dslam in the exchange (which will also have changed).

What kwikbreaks is saying is that the settings used for your Sky broadband connection are probably different. These settings are the ones your ISP can tweak and had Bulldog done so (you would probably have to report the problem), you may have had a working service from them.