virgin

LisaRiley1

I have just been charged £35 by virgin to have my services turned back on.I have only had it installed for 2 weeks,they said i was i breach of contract because the direct debit had been cancelled,which i never cancelled,also we never received a bill,and to top it they said when we orderd the services the first 2 months were free.....can anyone let me know if this is right..plz

hillcats

I would imagine a call to CS would resolve this and get the charge removed.

mazza111

Lisa check that the direct debit was set up properly in the first place. A lot of CSR's forget to click the activate button.

Do you have broadband service with them? It automatically puts u onto ebilling, without them letting you know. Check with the CSR.

The 2 months free offer is usually on month 3 and month 6.

The above may not be strictly true any more, but I know these problems existed when I worked with them a few years ago. Nice to see they are still having the same problems, NOT!

spike7451

mazza111 wrote: »

Lisa check that the direct debit was set up properly in the first place. A lot of CSR's forget to click the activate button.

Do you have broadband service with them? It automatically puts u onto ebilling, without them letting you know. Check with the CSR.

The 2 months free offer is usually on month 3 and month 6.

The above may not be strictly true any more, but I know these problems existed when I worked with them a few years ago. Nice to see they are still having the same problems, NOT!

Mazza,
I was a Service Tech for NTL/VM till redundency,they're now useing TeleWest systems & processes from what I gather from talking to mates who still work there.Apparently it's gone downhill since VM took over.
(still,I'm hopeing to get my old job back in the new year when it's advertised.)