We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
Dispute with three mobile over cancelled contract
Hello all, hope someone can help.
Both myself and my girlfriend phone up three customer services on friday and asked for the cost of buying out out contract. We ar both on the same tariff and phone package, I had 10 months left, and she had 6 months.
I was told a cost of £84 for mine and £54 for hers, which we were both happy with. SO then, acting on their advise we took out a new contract(with cashback to hopefully come from quidco), we then phoned customer services back up to confirm we were leaving, and they then told us £120 and £79 respectively for buy out costs???
What can we do about this as we acted on their incorrect advise??
Both myself and my girlfriend phone up three customer services on friday and asked for the cost of buying out out contract. We ar both on the same tariff and phone package, I had 10 months left, and she had 6 months.
I was told a cost of £84 for mine and £54 for hers, which we were both happy with. SO then, acting on their advise we took out a new contract(with cashback to hopefully come from quidco), we then phoned customer services back up to confirm we were leaving, and they then told us £120 and £79 respectively for buy out costs???
What can we do about this as we acted on their incorrect advise??
0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 353.8K Banking & Borrowing
- 254.3K Reduce Debt & Boost Income
- 455.2K Spending & Discounts
- 246.9K Work, Benefits & Business
- 603.4K Mortgages, Homes & Bills
- 178.2K Life & Family
- 260.9K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards